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View Full Version : Hands not showing as 1 session



choochoo
12-20-2020, 10:59 AM
For the past 2 weeks individual hands are showing outside of a session. Looking in the sessions screen the hands for the whole year are now like this, although it only started happening recently. I have no filters set in this view. Now and again I will login to HM3 and the hands for each session will show in one number as usual. Any idea why this is? I am on the latest build v3.1.14.6442.
165034165034

fozzy71
12-21-2020, 11:20 AM
This is a known issue affecting some customers in that beta 6442 version you are using. Rolling back to version 3.1.14.0 (https://www.holdemmanager.com/download/index.php?product=HM3&channel=stable) should regroup the sessions until we push the next release later today or tomorrow.

If you continue to have problems with 3.1.14.0: Please create a support ticket via the 'Contact Support' (https://support.holdemmanager.com/support/category/19) link with a link to this thread and your forum username. Please reproduce the problem and attach a set of log files (https://support.holdemmanager.com/support/faqView/Holdem-Manager-3/194/How-to-send-HM3-log-files-to-support) and a screenshot and detailed description of the issue in the support ticket you created.