Ignition Hand Grabber - Breaks Every Session On Livestream

[DGAF]

Hi, I recently bought your full package and I livestream every day with it completely bugging out on ignition.

I have to open one table at a time so that your software isn’t confused, placing the hud on wrong tables.

If I get transferred to another table, the hud simply breaks. At best, on one table, but often to the point where the only solution is to close the entire poker client.

This is costing lots of time every day.

I’d like to know if you are addressing these bugs and when we can expect a fix.

Thank you for listening.

[DGAF]

Hi, I recently bought your full package and I livestream every day with it completely bugging out on ignition.

I have to open one table at a time so that your software isn’t confused, placing the hud on wrong tables.

If I get transferred to another table, the hud simply breaks. At best, on one table, but often to the point where the only solution is to close the entire poker client.

This is costing lots of time every day.

I’d like to know if you are addressing these bugs and when we can expect a fix.

Thank you for listening.

[udbrky]

Please reproduce the problem and:

a) Take a screenshot of the table/desktop before and after the problems
- Try to include the Live Play tab, Tools - Import details - Live Play and Errors, your poker client lobby and a browser page of this site visible in the screen shot.

b) Click the 'Send Feedback' button from the left sidebar menu, or from the 'Help' menu at the top, and send your logs and config files with a detailed description of the problem.
- Send the screenshots in the same/new support ticket the Send Feedback system generated for this issue. Here is a direct link to your My Tickets page (https://support.holdemmanager.com/user/mytickets/).
- Attach a copy of the original Hand history for the table with the issue*

With all the above information we should be able to narrow down what is causing the issue. If all the information is not included we will need to email you again to request it.

*All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM3Archive is in C:\HM3Archive by default, but you may have put it anywhere. The archive should be organized by \Network\Month\DayOfMonth (example: C:\HM3Archive\SiteName\HM3Archive\2016\07\31). It is configured in the Tools - Settings - Import menu.