Can't run program properly

[jdsdog10]

After clicking to run HM3, I can not get past the "initializing" screen. As a result, I am not able to get it to run properly. Even if I just select to run HUD only, it will not function properly.
Version 3.1.13

[matamaticus]

I have the exact same issue! Have uninstalled and re-installed, turn the computer off and on again to no avail so far.

[matamaticus]

I have the exact same issue! Have uninstalled and re-installed, turn the computer off and on again to no avail so far.

Apologies, didn't see the other thread which resolved matters. Thanks.

[fozzy71]

After clicking to run HM3, I can not get past the "initializing" screen. As a result, I am not able to get it to run properly. Even if I just select to run HUD only, it will not function properly.
Version 3.1.13

On Wednesday Nov 11th 2020 we released a new version of Holdem Manager 3 that resolves an issue with HM3 not launching for versions 3.1.13.0 and earlier.

If you are experiencing this issue, please reboot your computer then download the new version from our website or directly from this link (https://www.holdemmanager.com/download/index.php?product=HM3&channel=stable).

If you have any problems installing HM3 because of your installed version:
- Close your poker clients, close HM3 and right-click - 'Exit' the HM3 Server icon in the Windows Notification Tray.
- Uninstall HM3 with this file (https://support.microsoft.com/en-us/help/17588/windows-fix-problems-that-block-programs-being-installed-or-removed).
- Download and install the latest stable version of HM3 from this link (https://www.holdemmanager.com/download/index.php?product=HM3&channel=stable).

If you continue to have problems please create a support ticket via the 'Contact Support' (https://support.holdemmanager.com/support/category/19) link with a link to this thread and your forum username. Please reproduce the problem and attach a set of log files (https://support.holdemmanager.com/support/faqView/Holdem-Manager-3/194/How-to-send-HM3-log-files-to-support) and a screenshot and detailed description of the issue in the support ticket you created.