Holdem Manager 3 Freez Problems

[khrristian18]

After a hour or two hours hm freez and just bug with the last hands or dont show the correct stats
https://gyazo.com/f324483998395574c699e934935e63ad
https://gyazo.com/f324483998395574c699e934935e63ad
It keep showing the mucked cards but and not the correct stats in the players
https://gyazo.com/812b2663e10a154be43617f2769104cf
freez an not showing correct stats
this was when i use HM3 HUD Only

But i try using the normal HM3 but it was too laggy with 8 tables
more heavy than HM2 and i have a 500SSD. 16GB Ram. I7
shouldnt lagg that much.

[fozzy71]

Is that a custom HUD you created or imported from HM2? Do you have the same problems if you use the HM3 'Standard' HUD profile?

Try to remove any unused or extra popups from the HM3 HUD profile, that you might have imported from HM2. With HM3 it loads the stats for all the associated popups even if you are not using them.

- HM3 - HUD - HUD Editor - 'Profile:' = select the profile you want to edit.
- Options - 'Export' or 'Duplicate' the profile so you have a backup copy before you make any edits.
- Click the 'Popup Groups' button in the upper right corner.
- In the upper left under 'Groups' you can select then 'Delete' any unused popups.

This should help speed up the overall HUD and popups performance.

If you continue to have problems:

- Try to remove positional stats directly in the hud (stats using position item property in the Hud Editor)
- Try to reduce number of stats in the HUD
- Try to disable session stats in tooltips (HM3 - HUD - HUD Options)
- Try to set max number of hands limit lower in HUD Options
- Try to reduce the number of hands in the database (new database and import only portion of the hands)
- For popup loading speeds: reduce number of popups and complexity of the popups

If none of that helps: Please create a support ticket via the 'Contact Support' (https://support.holdemmanager.com/support/category/19) link with a link to this thread and your forum username. Please reproduce the problem and attach a set of log files (https://support.holdemmanager.com/support/faqView/Holdem-Manager-3/194/How-to-send-HM3-log-files-to-support) and a screenshot and detailed description of the issue in the support ticket you created.