APPS does not appear

[SossioAruta]

Hi,

you can see my situation in the pic attached.

Language is italian, so VISUALIZZA = VIEW, STRUMENTI = TOOLS, AIUTO = HELP.

I can't evaluate the free version of RW.

How can I do?

Thanks in advance

[fozzy71]

This isn't something we can help with from the forums because we do not have any information about your account/licenses, and do not have a copy of your log files to review.

- Make sure you logged in to your account and signed up for the RW free version here - https://www.holdemmanager.com/hm3/apps/rangewizard.php
- Close your poker clients, close HM3 and right-click - 'Exit' the HM3 Server icon in the Windows Notification Tray.
- Restart HM3 and make sure HM3 and the HM3 Server (Auto Import/HUD) is fully started.
- Launch your poker client(s).

If you continue to have problems:

Please create a support ticket via the 'Contact Support' (https://support.holdemmanager.com/support/category/19) link with a link to this thread and your forum username. Please reproduce the problem and attach a set of log files (https://support.holdemmanager.com/support/faqView/Holdem-Manager-3/194/How-to-send-HM3-log-files-to-support) and a screenshot and detailed description of the issue in the support ticket you created.

[SossioAruta]

I have license for all stakes.



- Make sure you logged in to your account and signed up for the RW free version here - https://www.holdemmanager.com/hm3/apps/rangewizard.php


Is RW free version open to everyone? In the link you gave me, I can't sign up in anything.

[SossioAruta]

I have all stakes license.



- Make sure you logged in to your account and signed up for the RW free version here - https://www.holdemmanager.com/hm3/apps/rangewizard.php


Is it for everyone? I can't see any way to sign up for free version in the link above

[fozzy71]

I apologize for the previous reply as I was misinformed as to how a Free version of Range Wizard is started.

Please update to our latest beta version of HM3 from this link - https://www.holdemmanager.com/download/index.php?product=HM3&channel=beta

You should now see the Apps menu where you can click the 'Get HM3 Apps' option to sign up for the Free version of Range Wizard.

164779

If you still don't see the Apps menu open the HM3 - Help - 'My Licenses...' and click the 'HM Apps' tab in the upper right corner to sign up.

[SossioAruta]

If you still don't see the Apps menu open the HM3 - Help - 'My Licenses...' and click the 'HM Apps' tab in the upper right corner to sign up.

I solved in this way some days ago, ty anyway.

[fozzy71]

I am not sure how I/we missed this thread the past couple of days but I apologize for the delay in reply.

Thank you for letting us know how you solved your problems.

Good luck at the tables. If you have any further questions or problems do not hesitate to ask us.