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View Full Version : WPN Blitz Tables no HUD



mythrilfox
08-06-2020, 11:21 PM
Hi, after the latest WPN/HM3 update my blitz tables don't have the HUD showing up. It is auto-importing the hands, and regular tables have the HUD, but not blitz tables.

fozzy71
08-07-2020, 09:31 AM
Make sure that you do not have any more than 1 hand history folder (and the new tournament summary folder) as shown in the image below. If you see more than 1 hand history folder check your WPN hand history settings to confirm the proper current folder and 'Remove' any from the HM3 Site Settings that are incorrect/old. They need to be removed completely, not simply unchecked/excluded, or it will cause the HUD to fail.

https://www.dropbox.com/s/gdjmdjfmz0d5bqw/wpn%20auto%20import%20hands%20and%20summaries.png? raw=1

If you continue to have problems:

Please see our HUD Troubleshooting FAQ - https://support.holdemmanager.com/support/faqView/Holdem-Manager-3/234/HUD-Troubleshooting - and if that does not help then please send the requested logs, screenshots, and hand history files in a support ticket as instructed at the bottom of that FAQ.

ten25
10-10-2020, 03:12 AM
Make sure that you do not have any more than 1 hand history folder (and the new tournament summary folder) as shown in the image below. If you see more than 1 hand history folder check your WPN hand history settings to confirm the proper current folder and 'Remove' any from the HM3 Site Settings that are incorrect/old. They need to be removed completely, not simply unchecked/excluded, or it will cause the HUD to fail.

https://www.dropbox.com/s/gdjmdjfmz0d5bqw/wpn%20auto%20import%20hands%20and%20summaries.png? raw=1

If you continue to have problems:

Please see our HUD Troubleshooting FAQ - https://support.holdemmanager.com/support/faqView/Holdem-Manager-3/234/HUD-Troubleshooting - and if that does not help then please send the requested logs, screenshots, and hand history files in a support ticket as instructed at the bottom of that FAQ.


Has a solution been found for players experiencing this problem? I too can not seem to get my HUD working on Blitz tables. Only have 1 hand history folder.

fozzy71
10-10-2020, 11:32 AM
Has a solution been found for players experiencing this problem? I too can not seem to get my HUD working on Blitz tables. Only have 1 hand history folder.

If you are not getting a HUD and do not have any duplicate or excluded/unchecked folders you need to send us the logs, screenshots and hands from a session as was requested in the 2nd half of my reply above:


....

If you continue to have problems:

Please see our HUD Troubleshooting FAQ - https://support.holdemmanager.com/support/faqView/Holdem-Manager-3/234/HUD-Troubleshooting - and if that does not help then please send the requested logs, screenshots, and hand history files in a support ticket as instructed at the bottom of that FAQ.

If you have any problems collecting the \Desktop\HM3logs\ folder files you can send them during a session from directly in HM3 using the 'Send Feedback' system and send the hands and screenshots after the session as instructed below but you will want to restart HM3 and the HM3 server again before you reproduce the issue and send those logs to make sure they are under 10 MB when compressed to a zip file.

- Close your poker clients, close HM3 and right-click - 'Exit' the HM3 Server icon in the Windows Notification Tray.
- Restart HM3 and make sure HM3 and the HM3 Server (Auto Import/HUD) is fully started.
- Launch your poker client(s).

a) Please reproduce the problem and:
- Take a screenshot of the table/desktop before and after the problems
- Try to include the Live Play tab, your poker client lobby and a browser page of this site - https://time.is/ - visible in the screen shot.

b) Click the 'Send Feedback' button from the left sidebar menu, or from the 'Help' menu at the top, and send your logs and config files with a detailed description of the problem.
- Send the screenshots in the same/new support ticket the Send Feedback system generated for this issue.
- Attach a copy of the original Hand history for the table with the issue.*
- Here is a direct link to your My Tickets page (https://support.holdemmanager.com/user/mytickets/).

With all the above information we should be able to narrow down what is causing the issue. If all the information is not included we will need to email you again to request it.

*All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM3Archive is in C:\HM3Archive by default, but you may have put it anywhere. The archive should be organized by \Network\Month\DayOfMonth (example: C:\HM3Archive\SiteName\HM3Archive\2016\07\31). It is configured in the Tools - Settings - Import menu.

When sending any files please zip them (select all files with CTRL+A > right-click > send to > compressed folder) before attaching them to an email. If the attachment is larger than 10MB please upload them to a file hosting site like Dropbox (https://help.dropbox.com/files-folders/share/share-outside-dropbox), then in Windows File Explorer right-click (DropBox Icon) 'Share' > 'Create Link' > Copy Link' and right-click > 'Paste' the download link directly into the support ticket email. If you have any problems with Dropbox try using WeTransfer (https://wetransfer.com/) or FileDropper (https://www.filedropper.com/) or FireFox Send (https://send.firefox.com/) or Google Drive (https://support.google.com/drive/answer/2494822?co=GENIE.Platform%3DDesktop&hl=en) and copy/paste the download link to us.