Grpahical hud keeps messing up

[stonline]

Hello everyone,

the graphical hud keeps messing up when I am using it on my pokerstars account(hm3). They are all over the place but in the postion they are supposed to be. Everytime, I need to allign them manually but as soon as I move the table or a new player shows up at the table, they are jumping around again.

Can anybody help me wiht this issue? I'll try to attach an example in this post.

Thanks a lot!

stonline164464

[fozzy71]

Close HM3, exit the server icon from the Windows System Tray and close your poker client(s) then view your C:\Users\{UserName}\AppData\Roaming\Max Value Software\Holdem Manager\3.0\Config\ with Windows File Explorer and Delete the GraphicalHud.config and GraphicalHudNew.config files. If you can't see it, turn off the windows option that is hiding that directory. http://faq.holdemmanager.com/questions/130/How+to+See+Hidden+Files+in+Windows+

- Restart HM3 and make sure HM3 and the HM3 Server (Auto Import/HUD) is fully started.
- Launch your poker client(s).
- Please make sure your poker site's preferred seating options are configured and matched to your HM3 - Tools - Site Settings - Preferred Seating options - as explained in this FAQ (https://support.holdemmanager.com/support/faqView/Holdem-Manager-3/203/PokerStars-Setup#pref-pokerstars).

If none of that helps:

Please see our HUD Troubleshooting FAQ (https://support.holdemmanager.com/support/faqView/Holdem-Manager-3/234/HUD-Troubleshooting) and reproduce the issue then send the requested logs, screenshots, and hand history files in a support ticket as instructed at the bottom of that FAQ with a link to this forum thread and your forum username.