HUD HEM 3 work with Zoom ? [Archive]

fozzy71

07-02-2020, 06:57 AM

I replied to your duplicate post on the forums - https://forums.holdemmanager.com/showthread.php?t=526905&p=2509132&viewfull=1#post2509132

Please try not to post the same question in multiple support channels/tickets to get a faster reply. This causes us to have to respond twice and we usually have different people working different support channels so we end up spending twice the time necessary to help you which delays replies to other customers.

It should be working since our last few beta releases, and now in our new stable build we just pushed live:

Please update to our latest stable version of HM3 from this link - https://www.holdemmanager.com/download/index.php?product=HM3&channel=stable

We use Microsoft *.msi install/update files. To update to a new version you also need the msi file for the currently installed version in the same downloads folder on your computer.
- Here is the previous beta - https://www.holdemmanager.com/download/index.php?product=HM3&channel=Alpha&version=3.1.10.6062
- And the previous stable - https://www.holdemmanager.com/download/index.php?product=HM3&channel=Stable&version=3.1.10.0

Note: If you are prompted for a different beta (4 digits at the end of file/link name) or a different stable (single 0 at the end of file/link name) simply copy/paste the link to a new browser tab then edit the link to match the error shown before you hit the Enter key.

If you continue to have problems after updating:

Make sure you always start HM3 first before you open the PokerStars Client. If you closed PokerStars for any reason and did not close HM2 please close them both and start HM3 before you start PokerStars again.

On the first run, after an install or an update, you must start the Hold'em Manager 3 HUD BEFORE you launch PokerStars. If PokerStars is open, you must close PokerStars, start the HM3 HUD/Import and then open PokerStars before Zoom HUD will function properly.

*If the Zoom HUD is not displaying after doing the above, please uninstall PokerStars, rename the associated C:\Users\UserName\AppData\Local\PokerStars.xx folders. and re-download and install PokerStars as the PokerStars installation is more than likely corrupted and a PokerStars reinstall should resolve the issue.

If you continue to have problems please tell us which ps.xx skin you play on and what the client/server version numbers are and send the logs/files as instructed below:

Please see our HUD Troubleshooting FAQ (https://support.holdemmanager.com/support/faqView/Holdem-Manager-3/234/HUD-Troubleshooting) and reproduce the issue then send the requested logs, screenshots, and hand history files in a support ticket as instructed at the bottom of that FAQ with a link to this forum thread.

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Note: Are you playing regular tables at the same time? There is a bug with the Stars client, that they are aware of, so for now you should not play regular tables if you are playing Zoom tables.

We've seen a PokerStars bug where it can stop writing the Zoom seating files HM requires when regular tables are opened. You can verify this for yourself:

1. Open this folder:

C:\Users\{Windows Login}\AppData\Local\PokerStars\Audit

If you can't see it, turn off the windows option that is hiding that directory - http://faq.holdemmanager.com/questions/130/How+to+See+Hidden+Files+in+Windows+

2. With HM3 closed start PokerStars and join one Zoom table.

3. Confirm seating files for the Zoom table appear in the folder in step 1 for each new hand (this is how HM3 knows who is seated).

4. Open a regular table. Does PokerStars continue to generate seating files for the Zoom table? If not then unfortunately that is a PokerStars issue.