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View Full Version : HM3 auto archive not work



tangyves
05-25-2020, 04:34 PM
I am sure that i well configured, but it can not auto archive for winamax.
Some posts say that winamax locked those file, but i tried. Even i close winamax, hands could not be moved to archive directory.
I could only archive hands by clicking "OK" in settings->import after do some changes.

udbrky
05-26-2020, 03:29 AM
Windows put your "MyDocuments" folder on OneDrive. That`s why Winamax can`t save hand history properly or HM3 can`t read hand history files.

You can read here about this OneDrive option here: https://support.office.com/en-us/article/back-up-your-documents-pictures-and-desktop-folders-with-onedrive-d61a7930-a6fb-4b95-b28a-6552e77c3057

Just disable it in the OneDrive settings.

Please reproduce the problem and click the 'Send Feedback' button from the left sidebar menu (or from the 'Help' menu at the top), or choose 'Yes' if prompted to submit an error report, and send your logs and config files with a detailed step by step description of the problem that we can use to try and reproduce the problem.* You can then add any screenshots or other files by opening the support ticket on our site.**Here is a direct link to your My Tickets page - https://support.holdemmanager.com/user/mytickets/

If you are unable to send the logs via the automated system for any reason you can collect and send the logs manually - https://support.holdemmanager.com/support/faqView/Holdem-Manager-3/194/How-to-send-HM3-log-files-to-support