3.1.10.0 (Official Release - May 21, 2020)

[random]

Official update to version 3.1.10.0 is now available!

Latest stable build can be downloaded using auto-update in HM3 or through the website (https://www.holdemmanager.com/hm3/download.php?download=true).

Full release notes available here (https://support.holdemmanager.com/support/faqView/Holdem-Manager-3/149/Release-Notes).


General

Attempt to resolve an error some users experienced related to saving settings to config file


Graphical HUD

Resolved an error where graphical HUD stopped working occasionally


HUD

Added cap for max number of weeks HUD filter to 520
HM2 HUD Import - Improved importing of HUD profiles with NC stats


Localization

Updated translations for supported languages


Poker Sites

888Poker - Added detection for 888poker.ro
888Poker - Resolved an error when the stake was formatted with a dot as a thousands separator
Asian Poker clubs - Added better HUD scaling for bigger tables
Ignition - Added full Ignition tournament support. Includes HUD, real-time hand import and importing of downloaded tournament hands. Requires the use of Ignition Hand Grabber (https://www.holdemmanager.com/hm3/apps/ignition.php)
Ipoker - Resolved an issue where raises in hands were incorrectly showing as all-ins

[omar2ndname]

https://i.postimg.cc/4d6LRj7Y/New-SW.png (https://postimages.org/)

What do I have to do now? This message appears during the installation process, and I'm unable to update mine HM3. Never happened before. :(

[fozzy71]

https://i.postimg.cc/4d6LRj7Y/New-SW.png (https://postimages.org/)

What do I have to do now? This message appears during the installation process, and I'm unable to update mine HM3. Never happened before. :(

MSI installers require the previous msi file to be in the same folder as the new file you are trying to update to.

Here is the previous beta for you - https://www.holdemmanager.com/download/index.php?product=HM3&channel=Alpha&version=3.1.9.5853

And the previous stable if anyone else needs it - https://www.holdemmanager.com/download/index.php?product=HM3&channel=Stable&version=3.1.9.0

[MartinBKK]

MSI installers require the previous msi file to be in the same folder as the new file you are trying to update to.

Here is the previous beta for you - https://www.holdemmanager.com/download/index.php?product=HM3&channel=Alpha&version=3.1.9.5853

And the previous stable if anyone else needs it - https://www.holdemmanager.com/download/index.php?product=HM3&channel=Stable&version=3.1.9.0

I can't resolve this. Virus found in that .5853 download (windows defender).

[fozzy71]

I can't resolve this. Virus found in that .5853 download (windows defender).

You need to report it as a false positive to your antivirus vendor so it won't affect other HM3 users with the same antivirus in the future, then remove the file from quarantine and/or reinstall the software and make sure to exclude HM3 from scanning by by your AntiVirus.


a) Open your Windows Defender (or chosen AntiVirus program) > History tab:

1) Select the files if they are from holdemmanager with that checkbox on the left side, then in the bottom right of the window click 'Allow Item'.
2) Start HM2.


b) If you continue to have problems:

- Export any custom HUD profiles from the HUD - HUD Editor using the 'Options' button.
- Uninstall any 3rd party security software bundles.
- Reboot your computer
- Please try to uninstall HM3 from your Control Panel - Programs and Features menu.
- Delete C:\Program Files (x86)\Holdem Manager 3\ if you see it.
- Download and install HM3 again from this link - https://www.holdemmanager.com/download/index.php?product=HM3&channel=stable
- Enable Windows Firewall's recommended settings through your Control Panel, turn off Windows Defender (unless you are using Windows 10, in which case it should be enabled).
- Install Microsoft Security Essentials (unless you are using Windows 10) for antivirus/malware protection and update it - https://support.microsoft.com/en-us/help/14210

Please let us know if that does or does not solve your issues.

[MartinBKK]

You need to report it as a false positive to your antivirus vendor so it won't affect other HM3 users with the same antivirus in the future, then remove the file from quarantine and/or reinstall the software and make sure to exclude HM3 from scanning by by your AntiVirus.


a) Open your Windows Defender (or chosen AntiVirus program) > History tab:

1) Select the files if they are from holdemmanager with that checkbox on the left side, then in the bottom right of the window click 'Allow Item'.
2) Start HM2.


b) If you continue to have problems:

- Export any custom HUD profiles from the HUD - HUD Editor using the 'Options' button.
- Uninstall any 3rd party security software bundles.
- Reboot your computer
- Please try to uninstall HM3 from your Control Panel - Programs and Features menu.
- Delete C:\Program Files (x86)\Holdem Manager 3\ if you see it.
- Download and install HM3 again from this link - https://www.holdemmanager.com/download/index.php?product=HM3&channel=stable
- Enable Windows Firewall's recommended settings through your Control Panel, turn off Windows Defender (unless you are using Windows 10, in which case it should be enabled).
- Install Microsoft Security Essentials (unless you are using Windows 10) for antivirus/malware protection and update it - https://support.microsoft.com/en-us/help/14210

Please let us know if that does or does not solve your issues.

Think i have fixed it - thanks!

[Streethawk]

You need to report it as a false positive to your antivirus vendor so it won't affect other HM3 users with the same antivirus in the future, then remove the file from quarantine and/or reinstall the software and make sure to exclude HM3 from scanning by by your AntiVirus.


a) Open your Windows Defender (or chosen AntiVirus program) > History tab:

1) Select the files if they are from holdemmanager with that checkbox on the left side, then in the bottom right of the window click 'Allow Item'.
2) Start HM2.


b) If you continue to have problems:

- Export any custom HUD profiles from the HUD - HUD Editor using the 'Options' button.
- Uninstall any 3rd party security software bundles.
- Reboot your computer
- Please try to uninstall HM3 from your Control Panel - Programs and Features menu.
- Delete C:\Program Files (x86)\Holdem Manager 3\ if you see it.
- Download and install HM3 again from this link - https://www.holdemmanager.com/download/index.php?product=HM3&channel=stable
- Enable Windows Firewall's recommended settings through your Control Panel, turn off Windows Defender (unless you are using Windows 10, in which case it should be enabled).
- Install Microsoft Security Essentials (unless you are using Windows 10) for antivirus/malware protection and update it - https://support.microsoft.com/en-us/help/14210

Please let us know if that does or does not solve your issues.

Hi - I'm experiencing hte same issue and I'm still stuck - I have the same error message and attempted replacing 3.1.9.0, but the download fails right at the end, then:

a) does not appear apply as running Win10 - there's no history tab in the virus section of Windows Security and Defender seems to be the firewall not the AV? quarantined items can't be found and I'm hoping it's because there aren't any...

b) failed at the uninstall stage, which is producing the same error as upgrading to .10. your instruction is not quite clear - do I continue from that point even if it fails and delete c:\prog files etc then reinstall latest stable?

Thanks in advance :)

[fozzy71]

Hi - I'm experiencing hte same issue and I'm still stuck - I have the same error message and attempted replacing 3.1.9.0, but the download fails right at the end, then:

a) does not appear apply as running Win10 - there's no history tab in the virus section of Windows Security and Defender seems to be the firewall not the AV? quarantined items can't be found and I'm hoping it's because there aren't any...

b) failed at the uninstall stage, which is producing the same error as upgrading to .10. your instruction is not quite clear - do I continue from that point even if it fails and delete c:\prog files etc then reinstall latest stable?

Thanks in advance :)

Download this file for the 3.1.10.0.mis file - https://www.holdemmanager.com/download/index.php?product=HM3&channel=stable

Download this file for the previous stable build - https://www.holdemmanager.com/download/index.php?product=HM3&channel=Stable&version=3.1.9.0

They need to both be in the same folder to update. If it won't update then you will need that 3.1.9.0.msi file on your machine to try the uninstall/reinstall steps as well.

If none of that helps:

Please create a support ticket via the 'Contact Support' (https://support.holdemmanager.com/support/category/19) link with a link to this thread and your forum username. Please reproduce the problem and attach a set of log files (https://support.holdemmanager.com/support/faqView/Holdem-Manager-3/194/How-to-send-HM3-log-files-to-support) and a screenshot and detailed description of the issue in the support ticket you created.

[fozzy71]

Hi - I'm experiencing hte same issue and I'm still stuck - I have the same error message and attempted replacing 3.1.9.0, but the download fails right at the end, then:

a) does not appear apply as running Win10 - there's no history tab in the virus section of Windows Security and Defender seems to be the firewall not the AV? quarantined items can't be found and I'm hoping it's because there aren't any...

b) failed at the uninstall stage, which is producing the same error as upgrading to .10. your instruction is not quite clear - do I continue from that point even if it fails and delete c:\prog files etc then reinstall latest stable?

Thanks in advance :)

Also, see this thread for more info about this - https://forums.holdemmanager.com/showthread.php?t=541905

[Streethawk]

Also, see this thread for more info about this - https://forums.holdemmanager.com/showthread.php?t=541905

Thanks for your help Fozzy - no progress though so I'll put together a support report when I'm able - it's been a grim month or two for us.

[fozzy71]

Thanks for your help Fozzy - no progress though so I'll put together a support report when I'm able - it's been a grim month or two for us.

Please create a support ticket (https://support.holdemmanager.com/support/category/19) with a link to this thread and your forum username.

Please let us know when you are available in GMT time for a Remote Support session - https://greenwichmeantime.com/time/to/gmt-local/

Please remember that we schedule a couple days in advance and need to fit it into our schedules so you need to give us a few different day and time ranges to choose from.

Please read this important information before our teamviewer session. We cannot do the teamviewer session until all those issues are addressed below first:
1 - Make sure windows is fully updated until 'No New Important Updates are Found' (this may require multiple restarts and multiple 'check for updates').
2 - Please make sure you have access to a good connection, we cannot provide support on really slow connections.