False alert flags almost every time I start HEM

[superwomble]

I've noticed that almost every time I open HEM the flag at top right is red to indicate alerts. About half the time when it does this the alert popup is empty, the other half it tells me that loads of my tournaments are not supported by my current HEM licence. These tournaments are all supported, and are in all my reports, so the alert is not correct.

[fozzy71]

Please reproduce the problem and click the 'Send Feedback' button from the left sidebar menu (or from the 'Help' menu at the top), or choose 'Yes' if prompted to submit an error report, and send your logs and config files with a detailed step by step description of the problem that we can use to try and reproduce the problem.* You can then add any screenshots or other files by opening the support ticket on our site.**Here is a direct link to your My Tickets page - https://support.holdemmanager.com/user/mytickets/

If you are unable to send the logs via the automated system for any reason you can collect and send the logs manually - https://support.holdemmanager.com/support/faqView/Holdem-Manager-3/194/How-to-send-HM3-log-files-to-support

And attach your archived hands folder as instructed at the end of this FAQ - https://support.holdemmanager.com/support/faqView/Holdem-Manager-3/269/How-Are-Missing-Hands-~-Inaccurate-Reports-Fixed%3F

[superwomble]

Thanks for the reply, I have opened a ticket and put another screenshot in with it. Not sure which of my archived hands folder files you want though - there are loads in C:\HM3Archive and I can't see a way to attach the entire folder?

It was also very hard to attach the screenshot - there does not appear to be a button for uploading files. I have looked in Chrome and Edge. Somehow managed to open an upload prompt by randomly clicking around the screen but can't do it again now.

[fozzy71]

Thanks for the reply, I have opened a ticket and put another screenshot in with it. Not sure which of my archived hands folder files you want though - there are loads in C:\HM3Archive and I can't see a way to attach the entire folder?

When sending any files please zip them (right-click > send to > compressed folder) before attaching them to an email. *If the attachment is larger than 10MB please upload them to a file hosting site like dropbox, then click 'Share' > 'Create Link' > Copy Link' *and right-click > 'Paste' the download link directly into the support ticket email. If you have any problems with dropbox try using filedropper.com or google drive.
- https://help.dropbox.com/files-folders/share/share-outside-dropbox
- https://support.google.com/drive/answer/2494822?co=GENIE.Platform%3DDesktop&hl=en

Here is a direct link to your My Tickets page (https://support.holdemmanager.com/user/mytickets/).


It was also very hard to attach the screenshot - there does not appear to be a button for uploading files. I have looked in Chrome and Edge. Somehow managed to open an upload prompt by randomly clicking around the screen but can't do it again now.

There is a box below the text editor where you can drag and drop, or click, and attach files:

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