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View Full Version : Error in hand (Unrecognized file format: qmldir.txt)



99kuy
05-13-2020, 03:11 AM
Hi guys, i have this issue with hm3.

164237

it worked ok for couple of days and all of a sudden i got this errors and it stops importing.
what to do?

udbrky
05-13-2020, 03:41 AM
It looks like you have some wrong folders in the import list. They need to be just the folders where your sites are saving hands that are being played. This looks like maybe a site's user data folder is in there instead.

Please reproduce the problem and click the 'Send Feedback' button from the left sidebar menu (or from the 'Help' menu at the top), or choose 'Yes' if prompted to submit an error report, and send your logs and config files with a detailed step by step description of the problem that we can use to try and reproduce the problem.* Also include a link to this forum thread and your forum user name.

You can then add any screenshots or other files by opening the support ticket on our site.**Here is a direct link (https://support.holdemmanager.com/user/mytickets/) to your My Tickets page.

If you are unable to send the logs via the automated system for any reason you can collect and send the logs manually (https://support.holdemmanager.com/support/faqView/Holdem-Manager-3/194/How-to-send-HM3-log-files-to-support).