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sunandmoon
05-11-2020, 04:23 AM
Hello,

My last sessions are no longer displayed in live play since i added pokerstars.

https://gyazo.com/6fe714a95578d682d2797e869c3e6b89

In addition, my personal statistics at the table reset regularly

Thank you in advance for your help

fozzy71
05-11-2020, 09:23 AM
What player screen name or alias do you have selected in that cropped image you posted? You need to make sure you have the proper site screen name selected or make sure your alias has all of your site screen names linked to it. Please dont crop images in the future, post the entire HM3 window when posting images.

Did you edit any of the HUD - HUD Options? Those settings can drastically change what the HUD shows at the table. Do your HUD Options - Filters appear the same as the default ones in the linked image here (https://www.dropbox.com/s/b0wyk6ei4vb6mwr/hudoptions-defaultfilters2.png?dl=0)? If not, change them so they do.

If that doesn't fix the issues, please reproduce the problem and attach a screenshot (https://support.microsoft.com/en-us/help/13776/windows-use-snipping-tool-to-capture-screenshots) showing the HUD, the By Stakes Report for one of the selected players with the problems, and pictures of the HUD Options Filters and attach your \HM3logs files to a support ticket as explained in this FAQ (https://support.holdemmanager.com/support/faqView/Holdem-Manager-3/194/How-to-send-HM3-log-files-to-support).