Turnaments net winnings bug

[brudu]

Hello,

I just started to use HM3 and played few sng's. Now I can see that my net winning stat is incorect (as below). Im playing on Poker Stars.

164196

[fozzy71]

Any tournament with more than 1 table (and some single table games) will require a separate Tournament Summary/History file to be imported for HM3 to properly calculate the size, places, and prizes. Without this information it is impossible for HM3 to work out the correct results. The only sites that currently write these summary files that we support right now is Pokerstars, Full Tilt, Winamax and Pacific.

If your site does not write summaries, or you experience any discrepancies with the STT/SNG results, you will need to manually edit the results via the Reports - Tournament - Tournaments - right-click - edit - Tournament Editor.


a) Please make sure that your stars client is saving BOTH hand history AND tournament summary files, and that HM3 is auto importing both types of files as explained in this FAQ - https://support.holdemmanager.com/support/faqView/Holdem-Manager-3/203/PokerStars-Setup


b) Please try to create a new small/test database: File - New Database* then manually import some hands via File - Import Folder - from C:\HM2Archive and/or C:\HM3Archive.

*Please do not create your HM3 Database in a sub-folder of any cloud file hosting service (Dropbox, OneDrive, Google Drive, etc) as it can cause database corruptions because it will constantly be syncing the database to the cloud while you are playing/importing.* You can configure HM3 to archive any auto imported hand history files to a cloud file hosting service folder if you choose to as that will not affect the SQLite database in any way, and you can obviously store any HM3 database backup files you create in a cloud folder instead of the default path HM3 suggests when backing up databases.


c) If you continue to have problems with Tournament results please zip and email the problem original hand histories and tournament summaries to us as instructed at the end of this FAQ (https://support.holdemmanager.com/support/faqView/Holdem-Manager-3/269/How-Are-Missing-Hands-~-Inaccurate-Reports-Fixed%3F).

Make sure you also include screenshots of your reports/filters and a detailed description by tournament number, session, hole cards, filter, stat, etc. of some of the errors we need to test.