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View Full Version : HUD shifting every few hands on PokerStars - HM3



Axl
04-25-2020, 11:22 AM
Hi, this is a recurring issue. Somewhere every 3-10 hands, the HUD shifts and I need to move them (usually all if not most) in their right place again.
This also happens every time a new player comes to the table as well, as far as I noticed.
I have set my preferred seat in the app and I only play cash 9max. The HUD is locked.

Obviously this is annoying and unreliable at this point. Any solutions?

Thank you.

fozzy71
04-26-2020, 08:23 AM
Which site/games is this happening on?

Is this a custom HUD profile you created or imported from HM2? Does it happen with our default/included HUD profiles?

- Export this and any other customized HUD profiles from the HUD - HUD Editor - Options - Export Profile menu if possible and reset them all to default (https://support.holdemmanager.com/support/faqView/Holdem-Manager-3/168/Backup-%26-Reset-Current-HUD-To-Default-HUD).

If you continue to have problems:
- Close HM3 and right-click - Exit the HM3 Server icon in your Windows System Tray and wait one minute.
- Then check this folder: C:\Users\{UserName}\AppData\Roaming\Max Value Software\Holdem Manager\3.0\Hud\Data
- If you can't see it, turn off the windows option (http://faq.holdemmanager.com/questions/130/How+to+See+Hidden+Files+in+Windows+) that is hiding that directory.
- There should be 4 files in there if you have modified any of your HUD Profiles. If you see files there please select them all, right-click - 'Cut' them and then paste/move them to a new desktop folder.

Restart HM3 and make sure your poker site's preferred seating options are configured and matched to your HM3 - Tools - Site Settings - Preferred Seating options - https://support.holdemmanager.com/support/faqView/Holdem-Manager-3/207/0-Preferred-Seating

If it works with default HUD Profiles try importing the exported profiles and see if the problem returns.

If the problem is specific to those profiles please zip/attach the files you cut/pasted, and exported, to a new support ticket email (https://support.holdemmanager.com/support/category/19). Also export the original HUD profiles from HM2, if they originated there, and zip/attach those as well as the 4 files you cut/pasted to your desktop. Make sure you include screenshots of the HUD/problems and a detailed description of the problem, HUD Profile Name, etc.

If none of that helps and you have the same problems with default profiles, please reproduce the problem and:

Please see our HUD Troubleshooting FAQ (https://support.holdemmanager.com/support/faqView/Holdem-Manager-3/234/HUD-Troubleshooting) and reproduce the issue then send the requested logs, screenshots, and hand history files in a support ticket as instructed at the bottom of that FAQ with a link to this forum thread.

Axl
05-09-2020, 08:46 AM
Sorry for not replying earlier. In the meanwhile I solved this with a workaround: I removed my seating preferences and set it to figure it out automatically. Now it works, thanks for the response.

fozzy71
05-10-2020, 08:20 AM
That is the way we recommend them being setup: Stars settings should be set to 'always auto center me' and HM3's settings should be on 'automatically detect'.

Thank you for letting us know it solved your problems. It helps us when crafting future replies to other customers with similar problems.

Good luck at the tables. If you have any further questions or problems do not hesitate to ask us.