View Full Version : Hand Replayer won't show Hero's Hole Cards
ClickingButtons
04-22-2020, 01:07 AM
I have the option turned on to show hero's hole cards. It only shows a random few, but HM3 clearly recognizes hero's hands. You can see all the hole cards in the database view.
fozzy71
04-22-2020, 09:26 AM
I have the option turned on to show hero's hole cards. It only shows a random few, but HM3 clearly recognizes hero's hands. You can see all the hole cards in the database view.
Please try all the steps in this FAQ (https://support.holdemmanager.com/support/faqView/Holdem-Manager-3/269/How-Are-Missing-Hands-~-Inaccurate-Reports-Fixed%3F).
If you continue to have problems please zip and email the problem original hand histories and tournament summaries to us as instructed. Make sure you also include screenshots of your reports/filters and a detailed description by tournament number, session, hole cards, filter, stat, etc. of some of the errors we need to test.
When sending the hand history sample, also send a set of your log files as explained here - https://support.holdemmanager.com/support/faqView/Holdem-Manager-3/194/How-to-send-HM3-log-files-to-support
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