Hand Replayer won't show Hero's Hole Cards

[ClickingButtons]

I have the option turned on to show hero's hole cards. It only shows a random few, but HM3 clearly recognizes hero's hands. You can see all the hole cards in the database view.

[fozzy71]

I have the option turned on to show hero's hole cards. It only shows a random few, but HM3 clearly recognizes hero's hands. You can see all the hole cards in the database view.

Please try all the steps in this FAQ (https://support.holdemmanager.com/support/faqView/Holdem-Manager-3/269/How-Are-Missing-Hands-~-Inaccurate-Reports-Fixed%3F).

If you continue to have problems please zip and email the problem original hand histories and tournament summaries to us as instructed. Make sure you also include screenshots of your reports/filters and a detailed description by tournament number, session, hole cards, filter, stat, etc. of some of the errors we need to test.

When sending the hand history sample, also send a set of your log files as explained here - https://support.holdemmanager.com/support/faqView/Holdem-Manager-3/194/How-to-send-HM3-log-files-to-support