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View Full Version : HM3 shutdown



souther91
04-15-2020, 04:03 AM
hello! since this morning , my hm3 didn' t work anymore, it 's closed itself few seconds after starting. Anyone have the same problem ?

fozzy71
04-15-2020, 08:18 AM
Please create a support ticket via the 'Contact Support' (https://support.holdemmanager.com/support/category/19) link with a link to this thread and your forum username. Please reproduce the problem and attach a set of log files (https://support.holdemmanager.com/support/faqView/Holdem-Manager-3/194/How-to-send-HM3-log-files-to-support) and a screenshot and detailed description of the issue in the support ticket you created.

souther91
04-15-2020, 08:23 AM
when i stop auto import , HM3 run correctly , but if i click on auto import then Hm3 closed :mad:

fozzy71
04-16-2020, 08:34 AM
when i stop auto import , HM3 run correctly , but if i click on auto import then Hm3 closed :mad:

You need to reproduce the problem and send us logs afterwards with screenshots of your desktop as I explained in the previous reply.


Please create a support ticket via the 'Contact Support' (https://support.holdemmanager.com/support/category/19) link with a link to this thread and your forum username. Please reproduce the problem and attach a set of log files (https://support.holdemmanager.com/support/faqView/Holdem-Manager-3/194/How-to-send-HM3-log-files-to-support) and a screenshot and detailed description of the issue in the support ticket you created.

We can't know what might be causing the problem from your 1 sentence description of the problem, we have to see a set of logs from a session when you reproduced the problem.