HM3 do not start any more

[Xandl]

Hello,

First i had problems with importing my sessions.
At the start HM3 seems to have problems with importing.

Now HM3 do no start any more.
it just freezes at the start.


That is what i see: https://gyazo.com/61c52158480707219734b996f926d249

regards
Alex

[fozzy71]

Please create a support ticket via the 'Contact Support' (https://support.holdemmanager.com/support/category/19) link with a link to this thread and your forum username. Please reproduce the problem and attach a set of log files (https://support.holdemmanager.com/support/faqView/Holdem-Manager-3/194/How-to-send-HM3-log-files-to-support) and a screenshot and detailed description of the issue in the support ticket you created.

[Kris6]

Hi, Xandl.

I have the same problem with HM3!
Do you solve it?

Thanks.

[Mmmm8877]

Hello. I'm having the same problem, it freezes at the start just like in the picture above.

[Kris6]

Hello. I'm having the same problem, it freezes at the start just like in the picture above.

Since than do you have this problem?

[Mmmm8877]

Since today, yesterday was working fine.

[fozzy71]

We are aware of an issue that recently started preventing the launch of HM3 for some customers and are working to resolve it ASAP. The fix will require a new HM3 release to be installed by all customers. Once we have this resolved we will post a download link to update HM3 and resolve this issue in our current 3.1.13.x release thread here - https://forums.holdemmanager.com/showthread.php?t=542653

[Kris6]

I have Windows 10 and I updated today and after didn't work.

[Kris6]

Since today, yesterday was working fine.

For me too. I bet that you have Windows 10 and you updated today, right?

[fozzy71]

Please update from the link below:
- Download link: https://www.holdemmanager.com/download/index.php?product=HM3&channel=Beta
- Forum post: https://forums.holdemmanager.com/showthread.php?t=542748&p=2511954#post2511954
- Release FAQ: https://support.holdemmanager.com/support/faqView/Holdem-Manager-3/149/Release-Notes

[Mmmm8877]

Works again, yey. Thank you for the quick solution!

[rafaelrg84]

After the update today my license expired.. why???

[martin_peru@hotmail.ocm]

I have the same problem with expired license when installing the new update, it only allows me to use the trial version. This is very annoying because I just lost half a day not being able to work at the tables. This only happens in the program, on the web page my activation key is still active.

[Kris6]

Works again, yey. Thank you for the quick solution!

Yep, I confirmed too. The HM 3 works again very well.
We thank you to HM3 technical team because they solved the bug very quickly.

[geismi]

I keep getting "Holdem Manager 3 Setup Wizard ended prematurely because of an error. Your system has not been modified."
I've uninstalled the previous version and tried re installation but not working.
I think my licence is valid for 2/3 more days.
Thanks

[udbrky]

Please update to our latest stable version of HM3 from this link - https://www.holdemmanager.com/download/index.php?product=HM3&channel=stable

If you continue to have problems: Please reproduce the problem and click the 'Send Feedback' button from the left sidebar menu (or from the 'Help' menu at the top), or choose 'Yes' if prompted to submit an error report, and send your logs and config files with a detailed step by step description of the problem that we can use to try and reproduce the problem.

If you are unable to send the logs via the automated system for any reason you can collect and send the logs manually - https://support.holdemmanager.com/support/faqView/Holdem-Manager-3/194/How-to-send-HM3-log-files-to-support

[R0Y4LLL]

Had the same problem. Works again now.
Thank you very much!