PDA

View Full Version : Since new beta HM3 doesn´t start anymore



OMG_Bata_Illic
04-08-2020, 03:12 PM
Hi!

Since i updated yesterday HM3 doesn´t start anymore i get the following error message:

164078

What can i do?

regards

udbrky
04-09-2020, 05:03 AM
Make sure windows is fully updated until 'No New Important Updates are Found' (this may require multiple restarts and multiple 'check for updates'), including Internet Explorer (even if you use a different web browser).

If you continue to have problems please review the following links and follow the instructions below to try and resolve this issue.
- https://forums.holdemmanager.com/showthread.php?t=539550&p=2499831&viewfull=1#post2499831
- https://answers.microsoft.com/en-us/windows/forum/windows_10-update/system-file-check-sfc-scan-and-repair-system-files/bc609315-da1f-4775-812c-695b60477a93

1. Open a command prompt as administrator
2. Type:
DISM /Online /Cleanup-Image /RestoreHealth
- Please, mind the spaces in this line! It takes some time until it starts (minutes), and the whole process is like 30 minutes long
3. Type:
sfc /scannow
- again, mind the space.
4. Restart the computer

If you continue to have problems:

Please duplicate the issue and send us log files with a detailed description of what you were doing and what problems you were experiencing:
- Open Windows Event Viewer's (Control Panel - System & Security - Administrative Tools or Start - Search - 'Event Viewer') - Windows Logs - Applications.*
- Check for any errors and send the information (Save All Events As...).*

- Close HM3 and the Holdem Manager Server icon in the system tray. *
- If it is not running or fully launched please open your Windows Task Manager and right-click - End Task on 'Holdem Manager 3', *'HM3 HUD' and 'HoldemManager.Server' if you see them. *
- Click Start - All Apps - Holdem Manager 3 - 'Copy HM3 Log Files to Desktop'
- Then zip and attach all (Ctrl+A - Right-Click - Send to - Compressed (zipped) folder) files in that folder to a support ticket here - https://support.holdemmanager.com/support/category/19 - with a detailed, step by step, description of what you did before the error. Here is a direct link to your My Tickets page - https://support.holdemmanager.com/user/mytickets/
-*If the attachment is larger than 10MB please upload them to a file hosting site like or dropbox, then right-click - 'copy dropbox link' and paste the download link directly into the support ticket email. *If you have any problems with dropbox please try using google drive instead.