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SyracuseBaller
03-04-2020, 06:01 PM
I want to start playing at Natural8 in the GG network.
I assume it is not supported for HM2?
Will it work at least with HM3? I can't find it in the list of supported sites.

udbrky
03-05-2020, 06:00 AM
HM2 will not.

HM3 will import the emailed hands

SyracuseBaller
03-08-2020, 06:01 PM
Okay I started playing in GG network (at BestPoker, not Natural8) and I installed the trial version of HM3 (NLH and PLO).
NLH import seems to work.
In PLO people like to straddle in this network, but these hands are not imported at all. These are usually big pots, so this would be important.
Then I played some Spin&Gold, the Jackpot Spin&Gos. All the columns are empty: buy-in, winnings and so on. And do I really have to download each SNG separetely from the BestPoker site? That would be quite cumbersome in the long run.

udbrky
03-08-2020, 11:52 PM
Please try all the steps in this FAQ (https://support.holdemmanager.com/support/faqView/Holdem-Manager-3/269/How-Are-Missing-Hands-~-Inaccurate-Reports-Fixed%3F).

If you continue to have problems please zip and email the problem original hand histories and tournament summaries to us as instructed. Make sure you also include screenshots of your reports/filters and a detailed description by tournament number, session, hole cards, filter, stat, etc. of some of the errors we need to test.

fozzy71
03-09-2020, 06:48 AM
This issue has been documented in detail and provided to the developers to resolve.

HMT-5075: GGPoker Import Errors - Possibly Straddled Pot Related

If you want to be notified when it is fixed please send an email via the 'Contact Support' link (https://support.holdemmanager.com/) and include "Notify Me When HMT-5075 Is Resolved" in the subject line and body of the email.