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View Full Version : Opponents list data problems



kerac
02-16-2020, 05:49 PM
Hello all,

When i look at my opponents list, i can't see opponents of the 5 last months.
Is it normal ? And if not what should i do ?

udbrky
02-17-2020, 02:28 AM
Make sure your site is set up - https://support.holdemmanager.com/support/faqCategory/Holdem-Manager-3/Site-Setup

kerac
02-20-2020, 04:53 PM
yes i play on winamax

fozzy71
02-21-2020, 07:25 AM
Please update to the latest beta version - http://www.holdemmanager.com/downloads/Holdem_Manager_2_Beta.exe

- After downloading, you should right-click the file, go to properties and click unblock.*
* If you do not see an 'unblock' option you can ignore this step.
- Then, right click the file and run as administrator.

If you continue to have problems:

Please follow the steps on this FAQ (https://hm2faq.holdemmanager.com/questions/1481/How+are+Missing+Hands+or+Inaccurate+Reports+fixed% 3F) to import those hands to a new test database and if you continue to have problems send your HM2Logs folder (http://hm2faq.holdemmanager.com/questions/1921/How+Do+I+Send+a+Log+File+to+Holdem+Manager+Support %3F) with screenshots and a detailed description of what you were doing and what problems you were experiencing, with a link to this thread and your forum name.

kerac
02-28-2020, 01:47 PM
Sorry, but you're link is for HM.
And with a second database for test, that does'nt work :/

udbrky
02-28-2020, 04:30 PM
Windows put your "MyDocuments" folder on OneDrive. That`s why Winamax can`t save hand history properly or HM3 can`t read hand history files.

You can read here about this OneDrive option here: https://support.office.com/en-us/article/back-up-your-documents-pictures-and-desktop-folders-with-onedrive-d61a7930-a6fb-4b95-b28a-6552e77c3057

Just disable it in the OneDrive settings.

In Tools - Site Settings, clear the folders for Winamax, then use the auto detect.

If you continue to have problems please collect and send us your \Desktop\HM3logs\ folder files - https://support.holdemmanager.com/support/faqView/Holdem-Manager-3/194/How-to-send-HM3-log-files-to-support

Please reproduce the problem and:

a) Take a screenshot of the table/desktop before and after the problems
- Try to include the Live Play tab, Tools - Import details - Live Play and Errors, your poker client lobby and a browser page of this site - https://time.is/ - visible in the screen shot.
- Close HM3 and the Holdem Manager Server icon in the system tray. *
- If it is not running or fully launched please open your Windows Task Manager and right-click - End Task on 'Holdem Manager 3', *'HM3 HUD' and 'HoldemManager.Server' if you see them. *
- Attach a copy of the original Hand history for the table with the issue*

b)*Click Start - All Apps - Holdem Manager 3 - 'Copy HM3 Log Files to Desktop'

c) Then zip and attach** all (Ctrl+A - Right-Click - Send to - Compressed (zipped) folder) files in that folder to this same support ticket with a detailed description of what you were doing and what problems you are having. *Here is a direct link to your My Tickets page - https://support.holdemmanager.com/user/mytickets/
*
* All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM3Archive is in C:\HM3Archive by default, but you may have put it anywhere. The archive should be organized by \Network\Month\DayOfMonth (example: C:\HM3Archive\SiteName\HM3Archive\2016\07\31).* It is configured in the Tools - Settings - Import menu.

**If the attachment is larger than 10MB please upload them to a file hosting site like or dropbox, then right-click - 'copy dropbox link' and paste the download link directly into the support ticket email. *If you have any problems with dropbox please try using google drive or filedropper.com instead.