serial code invalid ???

[Fabul0us]

hello,

Here today I buy HM after a trial period!
I received my serial code but when I returned he said:

"The serial number is invalid or could not be used to unlock software. Please try again or contact customer service for assistance"?

I do not understand?
Can you help me, should reinstall HM to activate?

thanks

PS: im french it's possible my English is not perfect ;)

http://img266.imageshack.us/img266/9180/serialcl3.png (http://imageshack.us)
By p0po69 (http://profile.imageshack.us/user/p0po69)

[morny]

http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=159

[Fabul0us]

I try everything what I saw on your forum nothing works.
I am disappointed by this software directly, it is not serious.
I wait a "real" solution in the shortest time

Thank you

[morny]

As per the FAQ contact support if the solution doesent work to have it reset

[Fabul0us]

perfect as you customer service can not help me.
This is serious
A week that waiting a solution.
Reimburse me

[Al1]

Have you wrote a mail to Roy: sales@holdemmanager.net ?