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YouKnowWho
02-13-2020, 06:36 AM
Hi! I just updated HM3 3.1.6.0 to the latest 3.1.7.0 version. The program starts fine to the starting screen and starts loading hands. Then nothing happens until the program exits after a while. I remember the same happening with some of the 3.1.6.x beta versions and I had to roll back to 3.1.6.0. Any ideas how to proceed?

fozzy71
02-13-2020, 09:41 AM
Please duplicate the issue and send us log files with a detailed description of what you were doing and what problems you were experiencing:
- Open Windows Event Viewer's (Control Panel - System & Security - Administrative Tools or Start - Search - 'Event Viewer') - Windows Logs - Applications.
- Check for any errors and send the information (Save All Events As...) and compress*/attach that file to this support ticket.

- Close HM3 and the Holdem Manager Server icon in the system tray.
- If it is not running or fully launched please open your Windows Task Manager and right-click - End Task on 'Holdem Manager 3', 'HM3 HUD' and 'HoldemManager.Server' if you see them.
- Click Start - All Apps - Holdem Manager 3 - 'Copy HM3 Log Files to Desktop'
- Then zip* and attach all (Ctrl+A - Right-Click - Send to - Compressed (zipped) folder) files in that folder to a support ticket here (https://support.holdemmanager.com/support/category/19) with a detailed, step by step, description of what you did before the error. Here is a direct link to your My Tickets page (https://support.holdemmanager.com/user/mytickets/).

*If the attachments are larger than 10MB please upload them to a file hosting site like or dropbox, then right-click - 'copy dropbox link' and paste the download link directly into the support ticket email. *If you have any problems with dropbox please try using google drive instead.

Houba
02-18-2020, 08:54 AM
Same...crashes on startup

fozzy71
02-18-2020, 09:49 AM
Same...crashes on startup

Please update to our latest beta version of HM3 from this link - https://www.holdemmanager.com/download/index.php?product=HM3&channel=beta
- After downloading, you should right-click the file, go to properties and click unblock.*
* If you do not see an 'unblock' option you can ignore this step.
- Then, right click the file and click 'Install'.

If you continue to have problems:

Please duplicate the issue and send us log files with a detailed description of what you were doing and what problems you were experiencing:
- Open Windows Event Viewer's (Control Panel - System & Security - Administrative Tools or Start - Search - 'Event Viewer') - Windows Logs - Applications.
- Check for any errors and send the information (Save All Events As...) and compress*/attach that file to this support ticket.

- Close HM3 and the Holdem Manager Server icon in the system tray.
- If it is not running or fully launched please open your Windows Task Manager and right-click - End Task on 'Holdem Manager 3', 'HM3 HUD' and 'HoldemManager.Server' if you see them.
- Click Start - All Apps - Holdem Manager 3 - 'Copy HM3 Log Files to Desktop'
- Then zip* and attach all (Ctrl+A - Right-Click - Send to - Compressed (zipped) folder) files in that folder to a support ticket here (https://support.holdemmanager.com/support/category/19) with a detailed, step by step, description of what you did before the error. Here is a direct link to your My Tickets page (https://support.holdemmanager.com/user/mytickets/).

*If the attachments are larger than 10MB please upload them to a file hosting site like or dropbox, then right-click - 'copy dropbox link' and paste the download link directly into the support ticket email. *If you have any problems with dropbox please try using google drive instead.