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mad made
03-09-2011, 06:36 PM
Wasn't sure how to title this one. I recently had to clean my computer do to
computer virus, and saved my HM and data files to a SanDisk. I have re-loaded the files and data to my "Documents" and they apprear to be asleep-forgive me I'm "computer idiot". When I open the files, they show me the break down of the contents, but HM doesn't "work"-it doesn't open onscreen and show the options etc.
Do I need to do something else, or re-do something to restore what I had before?
Please, no laughing out loud, because I am completely unknowedgeable about
every tech issue. Maybe I need to delete and download HM over again.
Thank you for any help or direction.

Patvs
03-09-2011, 07:37 PM
You saved your "HM and data files". Which data files?

If you saved your HMArchive folder---> run a "import from folder" on that to reimport all your hands.

If you saved your PostgreSQL/8.x/data folder, copy that to the same location, reinstall PostgreSQL to that folder.

mad made
03-09-2011, 10:15 PM
when I said I saved my hm and data files to Sandisk, I meant the HM download and the PostgreSQL download and data files (hand histories?)
and I'm not kidding when I say I'm a computer novice. Any step-by-step
fixes are appreciated.
Thanks!

netsrak
03-10-2011, 04:37 AM
If i understand you right you need to download and install the HM full installer from our homepage.
When it is up and running again you need to import all the handhistories from your sandisk via import file or import from folder.

mad made
03-11-2011, 05:40 PM
Netsrak-
thanks for the direction. Will I have to pay for it again? I have a code, but I may have loaded twice already because of these virus problems.
Also, like I explained to Patvs, I am a complete computer novice and am
unsure about the language and execution of directions-please keep it as simple and step-by-step as possible.
"via import file or import from folder"?
Thanks again, I appreciate your time.

Patvs
03-12-2011, 02:01 AM
You don't have to buy the program again.
You can install the program on two computers (the license is valid for two computer).

If you've already used up both licenses, you can reset them yourself.


we have launched a new online form for resetting your own serial codes.

This can be used to clear a code so that it can be used on a different pc or clear a code if your hardware profile changes and it doesn't allow you to continue.

Please go to Hold'Em Manager Poker Tracking and Analysis Software (http://www.holdemmanager.com) and signup with a new login name and password or use your existing account. After that, simply navigate to "Upload License Code" and you can quickly add your serial code and reset it whenever you need to.