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Ankhes
01-28-2020, 06:10 PM
Hi,
I have imported my HM2 HUD to HM3 but for some reason font colors are the same as the stats they represent. I tried to change them in HM3 Hud Editor but it doesn't have any effect on font colors for some reason. Attaching screenshot of my HM2 Hud then how it looks in HM3 and then Hud Editor.

udbrky
01-29-2020, 01:55 AM
Make sure you are editing the right HUD. It looks like you are editing a tournament HUD instead of a cash HUD.

Ankhes
01-29-2020, 07:09 AM
Yes I was editing the right HUD, now I can't even edit my HUD as I have Hud Editor option grayed out and HUD is not being displayed even though I started it.

fozzy71
01-29-2020, 09:18 AM
Hi,
I have imported my HM2 HUD to HM3 but for some reason font colors are the same as the stats they represent. I tried to change them in HM3 Hud Editor but it doesn't have any effect on font colors for some reason. Attaching screenshot of my HM2 Hud then how it looks in HM3 and then Hud Editor.

Please create a support ticket (https://support.holdemmanager.com/support/category/19) with a link to this thread and your forum username.

Please export the HUD(s) from HM2 that you were trying to import to HM3 that caused this problem and zip/attach it along with screenshots of how it appears for you in HM2 and HM3 on the tables and/or replayer with a detailed description of any visual or statistical issues you are experiencing.

HM2 - Heads-Up Display - HUD Settings - HUD Designer - Export

When sending any files please zip them (right-click - send to - compressed folder) before attaching them to an email/ticket.


Yes I was editing the right HUD, now I can't even edit my HUD as I have Hud Editor option grayed out and HUD is not being displayed even though I started it.

Close HM3 and right-click - 'Exit' the HM3 Server icon in the Windows Notification Tray. Restart HM3 and if it is still greyed out we need you to send us your logs in that ticket above or a new ticket.

Please reproduce the problem and click the 'Send Feedback' button from the left sidebar menu (or from the 'Help' menu at the top), or choose 'Yes' if prompted to submit an error report, and send your logs and config files with a detailed step by step description of the problem that we can use to try and reproduce the problem. After sending the logs/details you can open the ticket in our support center and attach any screenshots or other files to the same ticket for us. Here is a direct link to your My Tickets page (https://support.holdemmanager.com/user/mytickets/).

If you are unable to send the logs via the automated system for any reason you can collect and send the logs manually (https://support.holdemmanager.com/support/faqView/Holdem-Manager-3/194/How-to-send-HM3-log-files-to-support).