Pokerstars Tournament Handhistory incomplete

[Torik]

One tournament in the Tournament report doesn't import or show all hands from that tournament.
When I open the txt file there are 77 hands played, the tournament report only shows 17 hands played.

I have already deleted and reimported the HH and tournament history files.

[udbrky]

Please try all the steps in this FAQ (https://support.holdemmanager.com/support/faqView/Holdem-Manager-3/269/How-Are-Missing-Hands-~-Inaccurate-Reports-Fixed%3F).

If you continue to have problems please zip and email the problem original hand histories and tournament summaries to us as instructed. Make sure you also include screenshots of your reports/filters and a detailed description by tournament number, session, hole cards, filter, stat, etc. of some of the errors we need to test.