PartyPoker Cash HH import errors

[nossy]

When Import my HH's from partypoker there are often errors like this: Unable to locate player cards (Hand #1579998676722qaa49wcdm4r)
Thanks in advance!

[fozzy71]

We need the hands sent in for testing to determine if it is an issue we can address on our end or an issue with a badly written hand/file that makes it impossible for us to import that Party would need to fix on their end.

Please zip and email the original problem hand histories and tournament summaries to us as instructed at the bottom of this FAQ (https://support.holdemmanager.com/support/faqView/Holdem-Manager-3/269/How-Are-Missing-Hands-~-Inaccurate-Reports-Fixed%3F#hm3-email-hh).

Make sure you also include screenshots of your reports/filters and a detailed description by tournament number, session, hole cards, filter, stat, etc. of some of the errors we need to test.