Opponent hands missing in party HH

[Kaitsu]

For some reason HEM3 does not show opponents hands in some handhistories. Original HH below and picture of HEM3 view below.


0.25/0.50 Omaha Hi Game Table (PL) - Tue Dec 17 22:10:32 EST 2019
Table Table 5908369 (Real Money) -- Seat 1 is the button
Total number of players : 4/6
Seat 1: Player4 ($54.59)
Seat 2: Hero ($86.63)
Seat 3: Player2 ($141.42)
Seat 4: Player3 ($57.12)
Hero posts small blind (0.25)
Player2 posts big blind (0.50)
** Dealing down cards **
Dealt to Hero [ 7d, 8c, 9d, Qc ]
Player3 folds
Player4 raises 1.75 to 1.75
Hero raises 5.50 to 5.75
Player2 calls (5.25)
Player4 raises 21.25 to 23
Hero calls (17.25)
Player2 calls (17.25)
** Dealing Flop ** : [ 3d, 5c, 6c ]
Hero bets (63.63)
Hero is all-In.
Player2 folds
Player4 calls (31.59)
Player4 is all-In.
** Dealing Turn ** : [ 5h ]
** Dealing River ** : [ 5s ]
Creating Main Pot with $ 130.18 with Player4, Hero
** Summary **
Main Pot: $130.18 Rake: $2.0
Board: [ 3d, 5c, 6c, 5h, 5s ]
Player4 balance $130.18, bet $54.59, collected $130.18, net +$75.59[ 2h, Qd, Kd, Kc ] [ a fullhouse, fives full of kings -- Kd,Kc,5c,5h,5s ]
Hero balance $32.04, bet $86.63, collected $32.04, lost $54.59[ 7d, 8c, 9d, Qc ] [ three of a kind, fives -- Qc,9d,5c,5h,5s ]
Player2 balance $118.42, lost $23 (folded)
Player3 balance $57.12, didn't bet (folded)


https://gyazo.com/60e156fc1dc052cdd6e2c9cd52b8c155

[fozzy71]

This hand won't even import for me because you copy/pasted it into the forums. We need the original files you downloaded and imported sent to us to be able to properly test this, and document for the developers if we can reproduce it. We are not able to write up a bug for the developers using copy/pasted hands, they must be tested and documented using the original files the customer had problems with.

Please create a support ticket (https://support.holdemmanager.com/support/category/19) with a link to this thread and your forum username.

Please zip and email the original problem hand histories and tournament summaries to us as instructed at the bottom of this FAQ (https://support.holdemmanager.com/support/faqView/Holdem-Manager-3/269/How-Are-Missing-Hands-~-Inaccurate-Reports-Fixed%3F#hm3-email-hh).

When sending any files please zip them (right-click > send to > compressed folder) before attaching them to an email. *If the attachment is larger than 10MB please upload them to a file hosting site like dropbox, then click 'Share' > 'Create Link' > Copy Link' *and right-click > 'Paste' the download link directly into the support ticket email. If you have any problems with dropbox try using filedropper.com or google drive.