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DaBump91
12-18-2019, 02:22 PM
I'm assuming no support??

fozzy71
12-19-2019, 08:18 AM
They do not allow live tracking or HUD but we just added manual import support in a recent beta (https://support.holdemmanager.com/support/faqView/Holdem-Manager-3/149/Release-Notes).

DaBump91
12-20-2019, 06:19 AM
They do not allow live tracking or HUD but we just added manual import support in a recent beta (https://support.holdemmanager.com/support/faqView/Holdem-Manager-3/149/Release-Notes).

How do you do the manual import with GG? What about tourney tracking with GG?

fozzy71
12-20-2019, 09:18 AM
How do you do the manual import with GG?


Download their hands they send to you and uncompress them to a new folder if they come in a rar or zip file
HM3 - File - Import Folder... and import the folder you extracted them to
Search for your GGPoker 'Hero' name instead of your screen name for that site.




What about tourney tracking with GG?

If they do not write/send separate tournament summary files we can not properly support tourney results tracking like we do at other sites that write summary files. If HM3 can't auto-detect the tournament results from the information in the hand history files you will have to manually edit the results in the Tournaments Report one by one as needed and send us the hands (and summaries if they included them) to us for testing to see if we can improve our tournament detection for this newly supported site.

Please try all the steps in this FAQ (https://support.holdemmanager.com/support/faqView/Holdem-Manager-3/269/How-Are-Missing-Hands-~-Inaccurate-Reports-Fixed%3F).

If you continue to have problems please zip and email the problem original hand histories and tournament summaries to us as instructed. Make sure you also include screenshots of your reports/filters and a detailed description by tournament number, session, hole cards, filter, stat, etc. of some of the errors we need to test.