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Chinny
12-15-2019, 11:47 AM
Hi,

I have noticed that my graph is incorrectly tracking net winnings.

Example as below but the last 4 results where -$1, -$3, -$3, -$3 yet the graph has only reduced by $4.

163769

163770

udbrky
12-16-2019, 03:21 AM
Please try all the steps in this FAQ (https://support.holdemmanager.com/support/faqView/Holdem-Manager-3/269/How-Are-Missing-Hands-~-Inaccurate-Reports-Fixed%3F).

If you continue to have problems please zip and email the problem original hand histories and tournament summaries to us as instructed. Make sure you also include screenshots of your reports/filters and a detailed description by tournament number, session, hole cards, filter, stat, etc. of some of the errors we need to test.

Chinny
12-17-2019, 07:06 PM
hi udbrky and thanks for the reply.

I have tried everything in the FAQ and decided to set up a new database and play a few quick Spin&Go games on Pokerstars as a test. Unfortunately, it is still giving me issues.

As you can see in the following images, I played a small snapshot (rather poorly) of 14 games resulting in a net loss of $10 which has been correctly logged in the Tournaments report yet once again the graph is only showing a net loss overall of $8.

The two last games have been marked as a net $1 each on the graph, not the correct $2.

This cant be an issue importing from the hand history if the table is correct?

I have no filters set.

163774

163775

udbrky
12-18-2019, 06:15 PM
We need to see the hand history and tournament summary files.

Chinny
12-18-2019, 07:07 PM
Thanks, I submitted a support ticket yesterday.

Chinny
12-19-2019, 04:40 PM
This has been resolved via a ticket.

The solution was in the graph settings cog in the bottom corner of the graph. Change it to show Net Winnings in USD not buy in.

The cog isn't very obvious.

Now to try and fix my play style to turn that net loss into a profit :))

Thank you.

fozzy71
12-20-2019, 09:16 AM
Thank you for updating the thread to let everyone else know.

For anyone else with this issue:

This issue has been documented in detail and provided to the developers to resolve.


HMT-5071
Hidden or removed Net won hands (bb) column breaks "Show the hole cards grid" feature.


If you want to be notified when it is fixed please send an email via the 'Contact Support' link (https://support.holdemmanager.com/) and include "Notify Me When HMT-5071 Is Resolved" in the subject line and body of the email.