HUD not working on Pokerstars Zoom tables

[frasky]

I am not entirely sure if it's since the recent update. I am not sure that I changed any relevant configurations. HUD on regular tables is working.

[fozzy71]

Please close HM3 and Poker Stars then go to C:\Program Files\PokerStars (Program Files (x86) for the 64bit version) and right click the PokerStars.exe and choose “Properties”.


In the Compatibility Tab, select “Run this program as an Administrator”. If this option is greyed out it is because the UAC is disabled and you are already running as admin so there is no need to change anything.


Please repeat those steps for PokerStarsUpdate.exe in the same folder.


Then do the same for HM3's files: C:\Program Files (x86)\Holdem Manager 3\HM3Hud.exe, HM3HudProcess.exe, HoldemManager3.exe and HoldemManager.Server.exe


Note, if you are running Windows 8/10 compatibility tab is most likely not available for PokerStarsUpdate.exe so alternate steps are: right-click, "Troubleshoot compatibility", click "Troubleshoot program", choose 3rd option "The program requires additional permissions, click next, click "Test program" (PokerStars should run), click next, click "Yes, save these settings for this program".


If none of that helps, please see our HUD Troubleshooting FAQ (https://support.holdemmanager.com/support/faqView/Holdem-Manager-3/234/HUD-Troubleshooting) and if that does not help then please send the requested logs, screenshots, and hand history files in a support ticket as instructed at the bottom of that FAQ.

[frasky]

Ok, it didn't work. Also HUD only on Zoom tables doesn't work. Stars regular and ACR work fine.

What exactly should I send for you to look into it?

[fozzy71]

You need to send screenshots, logs and hands from a session with a detailed description of the problems, as instructed in the link at the end of the previous reply - https://support.holdemmanager.com/support/faqView/Holdem-Manager-3/234/HUD-Troubleshooting

Please create a support ticket (https://support.holdemmanager.com/support/category/19) with a link to this thread and your forum username.

Please reproduce the problem and:


a) Take a screenshot of the table/desktop before and after the problems
- Try to include the Live Play tab, Tools - Import details - Live Play and Errors, your poker client lobby and a browser page of this site - https://time.is/ - visible in the screen shot.
- Close HM3 and the Holdem Manager Server icon in the system tray.
- If it is not running or fully launched please open your Windows Task Manager and right-click - End Task on 'Holdem Manager 3', 'HM3 HUD' and 'HoldemManager.Server' if you see them.
- Attach a copy of the original Hand history for the table with the issue*


b) Click Start - All Apps - Holdem Manager 3 - 'Copy HM3 Log Files to Desktop'


c) Then zip and attach** all (Ctrl+A - Right-Click - Send to - Compressed (zipped) folder) files in that folder to this same support ticket with a detailed description of what you were doing and what problems you are having. Here is a direct link to your My Tickets page - https://support.holdemmanager.com/user/mytickets/

* All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM3Archive is in C:\HM3Archive by default, but you may have put it anywhere. The archive should be organized by \Network\Month\DayOfMonth (example: C:\HM3Archive\SiteName\HM3Archive\2016\07\31). It is configured in the Tools - Settings - Import menu.


**If the attachment is larger than 10MB please upload them to a file hosting site like or dropbox, then right-click - 'copy dropbox link' and paste the download link directly into the support ticket email. If you have any problems with dropbox please try using google drive or filedropper.com instead.

[frasky]

I received the answer of the support into my spam folder so I saw it just now. Problem is solved. This is how support told me to fix it:

In HM3 go to Tools->Site Settings->PokeStars->Optional Settings and untick "Enable Fast poker HUD support" checkbox then restart HM3, activate that "Enable Fast poker HUD support" again and restart HM3 one more time.

Ty

[fozzy71]

Thank you for updating the thread to let us, and others that might find this thread in the future, know what solved your problems.

[sadiki]

same problem happen to just need to restart

[udbrky]

same problem happen to just need to restart

Please see our HUD Troubleshooting FAQ - https://support.holdemmanager.com/support/faqView/Holdem-Manager-3/234/HUD-Troubleshooting - and if that does not help then please send the requested logs, screenshots, and hand history files in a support ticket as instructed at the bottom of that FAQ.