Error; This feature is not available whilst hands are importing

[Kravean]

HM3 seems to be stuck trying to import hands from somewhere. I play on stars, booted up HM3 started my tables and noticed HUD did not load - waited, still no HUD, closed down HM3, opened it again (multiple times) but still getting this same error message.

"This feature is not available whilst hands are importing"

[fozzy71]

Please reproduce the problem and click the 'Send Feedback' button from the left sidebar menu (or from the 'Help' menu at the top), or choose 'Yes' if prompted to submit an error report, and send your logs and config files with a detailed step by step description of the problem that we can use to try and reproduce the problem. After sending the logs/details you can open the ticket in our support center and attach any screenshots or other files to the same ticket for us. Here is a direct link to your My Tickets page (https://support.holdemmanager.com/user/mytickets/).

If you are unable to send the logs via the automated system for any reason you can collect and send the logs manually (https://support.holdemmanager.com/support/faqView/Holdem-Manager-3/194/How-to-send-HM3-log-files-to-support).