License problem after latest update

[Willbbs]

Come on guys, another new issue, how can I solve this? (got nothing wrong w/ date or time on my computer)



163760

163761

[fozzy71]

Open C:\Users\{UserName}\AppData\Roaming\Max Value Software\Holdem Manager\3.0\Config and delete CurrentUserToken.txt file. If you can't see it, turn off the windows option that is hiding that directory - http://faq.holdemmanager.com/questions/130/How+to+See+Hidden+Files+in+Windows+

If that does not help, this is most likely related to your computer's daylight savings time settings and/or it's date/time number format settings.

Right-click your computer clock. Go to adjust date/time. Synch to the internet.

You can login with the same email/password here - https://www.holdemmanager.com/store/login.php - ?

a) Make sure windows is fully updated until 'No New Important Updates are Found' (this may require multiple restarts and multiple 'check for updates'), including Internet Explorer (even if you use a different web browser).

Make sure that Daylight Savings Time is enabled if you live in a place that observes DST - https://superuser.com/questions/1053277/windows-10-automatic-daylight-savings-adjustment-not-working/1053289


b) If you continue to have problems:

You need to make sure your Time/Number Format is set the same as in this linked image - https://www.dropbox.com/s/l2nqb7mbib2ngg8/hm3-logintimedatefix.png?dl=0

- You can get to these settings by searching your computer from the Windows Start menu icon like this - https://www.dropbox.com/s/9sflpadlu7k7x0f/hm3-logintimedatefix-search.png?dl=0
- Click the Related Settings - 'Additional date, time & regional settings - https://www.dropbox.com/s/cxaxa3kwksmvtkw/hm3-logintimedatefix-additional.png?dl=0
- Click the Region - 'Change date, time or number formats - https://www.dropbox.com/s/nz6odydty57a1po/hm3-logintimedatefix-change.png?dl=0
- And finally click the Region - Formats - 'Additional settings...' button - https://www.dropbox.com/s/p6z129u7xvw7u89/hm3-logintimedatefix-change2.png?dl=0
- Also make sure that Daylight Savings Time is still enabled - https://superuser.com/questions/1053277/windows-10-automatic-daylight-savings-adjustment-not-working/1053289

Once that is done please restart your computer and try to launch HM3 and login again.


c) Delete the*C:\Users\username\AppData\Roaming\Max Value Software\Holdem Manager\3.0\HoldemManager3.lic file

You will need to show system and hidden files. See this tutorial for showing system and hidden files:
http://hm2faq.holdemmanager.com/questions/832/How+are+Hidden+Files+Viewed+in+Windows%3F+


If none of that helps:

Please reproduce the problem and attach a screenshot of this page -*https://time.is/UTC

Please duplicate the issue and send us log files with a detailed description of what you were doing and what problems you were experiencing:
- Open Windows Event Viewer's (Control Panel - System & Security - Administrative Tools or Start - Search - 'Event Viewer') - Windows Logs - Applications.*
- Check for any errors and send the information (Save All Events As...) and compress*/attach that file to this support ticket.

- Close HM3 and the Holdem Manager Server icon in the system tray. *
- If it is not running or fully launched please open your Windows Task Manager and right-click - End Task on 'Holdem Manager 3', *'HM3 HUD' and 'HoldemManager.Server' if you see them. *
- Click Start - All Apps - Holdem Manager 3 - 'Copy HM3 Log Files to Desktop'
- Then zip and attach all (Ctrl+A - Right-Click - Send to - Compressed (zipped) folder) files in that folder to a support ticket here - https://support.holdemmanager.com/support/category/19 - with a detailed, step by step, description of what you did before the error. Here is a direct link to your My Tickets page - https://support.holdemmanager.com/user/mytickets/
-**If the attachment is larger than 10MB please upload them to a file hosting site like or dropbox, then right-click - 'copy dropbox link' and paste the download link directly into the support ticket email. *If you have any problems with dropbox please try using google drive instead.

[Willbbs]

It worked with your first suggestion, thanks.

[fozzy71]

It worked with your first suggestion, thanks.

You are very welcome. Thank you for letting us know which specific step solved your problems. It helps us when crafting future replies to other customers with similar problems.

Good luck at the tables. If you have any further questions or problems do not hesitate to ask us.