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View Full Version : PLO Equities Not Calculating Correctly?



Spinno
12-01-2019, 08:48 PM
On the flop this is actually is 64.27% to 35.73%, why is this wrong?

163751

udbrky
12-01-2019, 09:25 PM
Please try all the steps in this FAQ - https://support.holdemmanager.com/support/faqView/Holdem-Manager-3/269/How-Are-Missing-Hands-~-Inaccurate-Reports-Fixed%3F

If you continue to have problems please zip and email the problem original hand histories and tournament summaries to us as instructed. Make sure you also include screenshots of your reports/filters and a detailed description by tournament number, session, hole cards, filter, stat, etc. of some of the errors we need to test.

Spinno
12-01-2019, 11:30 PM
Please try all the steps in this FAQ - https://support.holdemmanager.com/support/faqView/Holdem-Manager-3/269/How-Are-Missing-Hands-~-Inaccurate-Reports-Fixed%3F

If you continue to have problems please zip and email the problem original hand histories and tournament summaries to us as instructed. Make sure you also include screenshots of your reports/filters and a detailed description by tournament number, session, hole cards, filter, stat, etc. of some of the errors we need to test.

No filters on, and it all hand histories from multiple sites. Is anyone else having this issue?

Spinno
12-02-2019, 11:02 AM
It's a Run It Once HH if that makes any difference?

fozzy71
12-02-2019, 11:45 AM
It's a Run It Once HH if that makes any difference?

The site always matters, especially when it is a site we only added support for recently. Please send us the hand(s) and screenshots/details of the issue as requested above, with a link to this thread.

Please create a support ticket (https://support.holdemmanager.com/support/category/19) with a link to this thread and your forum username.

Please zip and email the original problem hand histories and tournament summaries to us as instructed at the bottom of this FAQ (https://support.holdemmanager.com/support/faqView/Holdem-Manager-3/269/How-Are-Missing-Hands-~-Inaccurate-Reports-Fixed%3F#hm3-email-hh).

Make sure you also include screenshots of your reports/filters and a detailed description by tournament number, session, hole cards, filter, stat, etc. of some of the errors we need to test.

Spinno
12-02-2019, 01:25 PM
The site always matters, especially when it is a site we only added support for recently. Please send us the hand(s) and screenshots/details of the issue as requested above, with a link to this thread.

Please create a support ticket (https://support.holdemmanager.com/support/category/19) with a link to this thread and your forum username.

Please zip and email the original problem hand histories and tournament summaries to us as instructed at the bottom of this FAQ (https://support.holdemmanager.com/support/faqView/Holdem-Manager-3/269/How-Are-Missing-Hands-~-Inaccurate-Reports-Fixed%3F#hm3-email-hh).

Make sure you also include screenshots of your reports/filters and a detailed description by tournament number, session, hole cards, filter, stat, etc. of some of the errors we need to test.

It's all RIO hands.

fozzy71
12-03-2019, 08:59 AM
It's all RIO hands.

Please send them to us as instructed.

Spinno
12-03-2019, 09:52 AM
I was thinking about this, could it be that it's calculating the equities of the players involved in the hand to include the displayed folded cards? It's the only site that shows the mucked cards of all players during the hand.

udbrky
12-03-2019, 04:17 PM
I was thinking about this, could it be that it's calculating the equities of the players involved in the hand to include the displayed folded cards? It's the only site that shows the mucked cards of all players during the hand.

Without seeing the hands, all we can do is guess. If we see the hands, we can figure out what is happening.

Spinno
12-04-2019, 10:25 AM
Doesn't your team have any RIO HHs on file?

udbrky
12-04-2019, 08:54 PM
We need the ones that you are having trouble with. If we cannot duplicate it with hands that we have, or find ones that fit what you have, then we cannot look into it.