HM3 doesn't show all hands played in the "Sessions" option [Archive]

fozzy71

11-17-2019, 09:08 AM

How are you using HM2 and HM3 now that you imported the HM2 DB to HM3? i.e. Are you playing with HM3 then manually importing the \HM3Archives files to HM2 after each session, or are you running and auto importing both during the session? Running both on auto import while playing could cause one to archive hands before the other had a chance to import them. You should only use one at a time for live play.

Please try to create a new database: File - New Database* then manually import this months hands via File - Import Folder - from C:\HM2Archive and/or C:\HM3Archive.

*Please do not create your HM3 Database in a sub-folder of any cloud file hosting service (Dropbox, OneDrive, Google Drive, etc) as it can cause database corruptions because it will constantly be syncing the database to the cloud while you are playing/importing.* You can configure HM3 to archive any auto imported hand history files to a cloud file hosting service folder if you choose to as that will not affect the SQLite database in any way, and you can obviously store any HM3 database backup files you create in a cloud folder instead of the default path HM3 suggests when backing up databases.

Do the same for HM2: Try creating a new DataBase and import a small portion of your \HM2Archive so you can see if the problem exists in the new DB - http://hm2faq.holdemmanager.com/questions/3091/How+to+create+a+new+database+and+import+previously +played+hands

If you continue to have problems:

Please zip and email the original problem hand histories and tournament summaries to us as instructed at the bottom of this FAQ (https://support.holdemmanager.com/support/faqView/Holdem-Manager-3/269/How-Are-Missing-Hands-~-Inaccurate-Reports-Fixed%3F#hm3-email-hh).

Make sure you also include screenshots of your reports/filters and a detailed description by tournament number, session, hole cards, filter, stat, etc. of some of the errors we need to test.