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View Full Version : Importing HM2 database



sl8a
11-10-2019, 08:17 PM
I recently installed HM3 and am trying to import my HM2 databse. It's fairly large (58gb) and gets stuck on exporting hands:

00:11:31 HM2 Database Import - Started
00:11:31 HM2 Database Import - Exporting hands (this can take a few minutes)

My computer has 128gb of ram and HM3 takes up 93% of memory when doing this (is this normal?). I've left it for 12 hours and it remains stuck on exporting hands.

udbrky
11-11-2019, 02:12 AM
Please reproduce the problem and click the 'Send Feedback' button from the left sidebar menu (or from the 'Help' menu at the top), or choose 'Yes' if prompted to submit an error report, and send your logs and config files with a detailed step by step description of the problem that we can use to try and reproduce the problem.

If you are unable to send the logs via the automated system for any reason you can collect and send the logs manually - https://support.holdemmanager.com/support/faqView/Holdem-Manager-3/194/How-to-send-HM3-log-files-to-support