Hand grid does not work in reports

[Knowlestoo]

Wot it says in the title. Literally just shows no hands rather than the grid of hole cards and the color grading based on winning or hand volume.

[fozzy71]

It is working fine for me in the database I just opened:

163646

Please try to create a new database: File - New Database* then manually import some hands via File - Import Folder - from C:\HM2Archive and/or C:\HM3Archive.

*Please do not create your HM3 Database in a sub-folder of any cloud file hosting service (Dropbox, OneDrive,.Google Drive, etc) as it can cause database corruptions because it will constantly be syncing the database to the cloud while you are playing/importing.* You can configure HM3 to archive any auto imported hand history files to a cloud file hosting service folder if you choose to as that will not affect the SQLite database in any way, and you can obviously store any HM3 database backup files you create in a cloud folder instead of the default path HM3 suggests when backing up databases.

If you continue to have problems:

Please zip and email the problem hand histories and tournament summaries to us using the 'Contact Support' link here (https://support.holdemmanager.com/support/product/1) for testing. Here is a direct link (https://support.holdemmanager.com/user/mytickets/) to your My Tickets page. Please include a link to this forum thread and your forum name if there are multiple customers with similar issues in the thread.

Make sure you also include screenshots of your Tournaments report, with the Tournament Number stat visible, and a detailed description by tournament number of some of the errors we need to test.

If the hands are not importing at all they will be in the original folder, but if HM3 parsed some some of the files then they may have been archived. All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM3Archive is in C:\HM3Archive by default, but you may have put it anywhere. The archive should be organized by Site\Year\\Month\DayOfMonth (example: C:\HM3Archive\PokerStars\2016\07\31).

When sending any files please zip them (right-click - send to - compressed folder) before attaching them to an email. If the attachment is larger than 10MB please upload them to a file hosting site like dropbox, then 'copy public link' and paste the download link directly into the support ticket email.