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Granbasso
10-26-2019, 09:37 AM
Good evening, can anyone tell me if HM3 keeps track of sizes in MTTs? If yes, how can I see them?

fozzy71
10-26-2019, 12:57 PM
Which site or sites?

Any tournament with more than 1 table (and some single table games) will require a separate Tournament Summary/History file to be imported for HM3 to properly calculate the size, places, and prizes. Without this information it is impossible for HM3 to work out the correct results. The only sites that currently write these summary files that we support right now is Pokerstars, Full Tilt, and Pacific. *

If your site does not write summaries, or you experience any discrepancies with the results, you will need to manually edit the results via the Reports - Tournament - Tournaments - right-click - edit - Tournament Editor.

If you continue to have problems with Tournament results please zip and email the problem hand histories and tournament summaries to us using the 'Contact Support' link here - https://support.holdemmanager.com/support/product/1 - so we can see if the tournament results detection can be improved.

Make sure you also include screenshots of your Tournaments report, with the Tournament Number stat visible, and a detailed description by tournament number of some of the errors we need to test.

All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM3Archive is in C:\HM3Archive by default, but you may have put it anywhere. The archive should be organized by Site\Year\\Month\DayOfMonth (example: C:\HM3Archive\PokerStars\2016\07\31).

When sending any files please zip them (right-click - send to - compressed folder) before attaching them to an email. If the attachment is larger than 10MB please upload them to a file hosting site like dropbox, then 'copy public link' and paste the download link directly into the support ticket email.