Opacity adjustment stopped working

[fatkinglouie@gmail.com]

I have the "lower Opacity until Mouse Over" enabled, and it stopped working.
The HUD is full solid, does not change whatewver I do.
also the background doesnot adjust if I move the slider.

I tried all profiles, new ones, old ones, same effect.
loaded older config file, same effect
Computer restart, same effect
....??

[fatkinglouie@gmail.com]

no ideas?
no help?

[fatkinglouie@gmail.com]

deleted HM3HUD.cfg and GuiSettings.cfg
this helped-

[fozzy71]

I have the "lower Opacity until Mouse Over" enabled, and it stopped working.
The HUD is full solid, does not change whatewver I do.
also the background doesnot adjust if I move the slider.

I tried all profiles, new ones, old ones, same effect.
loaded older config file, same effect
Computer restart, same effect
....??

Did you send us any configs/logs from the software via the feedback system yet? If you did, please post the ticket number here so we can review the logs. With the feedback files we could actually load your same HUD files and see if we can figure out the cause of those issues.

You are sure you changed the Display Type for the right Group(s) in the right Profile?


First send us some logs and screenshots: Please see our HUD Troubleshooting FAQ (https://support.holdemmanager.com/support/faqView/Holdem-Manager-3/234/HUD-Troubleshooting) and if that does not help then please send the requested logs, screenshots, and hand history files in a support ticket as instructed at the bottom of that FAQ.


Then you can give this a try as well if you want to see if it might get your HUDs working again:

- Export this and any other customized HUD profiles from the HUD - HUD Editor - Options - Export Profile menu if possible and reset them all to default - https://support.holdemmanager.com/support/faqView/Holdem-Manager-3/168/Backup-%26-Reset-Current-HUD-To-Default-HUD

If you continue to have problems:
-*Close HM3 and right-click - Exit the HM3 Server icon in your Windows System Tray and wait one minute.
-*Then check this folder:*C:\Users\{UserName}\AppData\Roaming\Max Value Software\Holdem Manager\3.0\Hud\Data
-*If you can't see it, turn off the windows option that is hiding that directory. http://faq.holdemmanager.com/questions/130/How+to+See+Hidden+Files+in+Windows+
-*There should be 4 files in there if you have modified any of your HUD Profiles. *If you see files there please select them all, right-click - 'Cut' them and then paste/move them to a new desktop folder.

Restart HM3 and see if that solves the HUD issues. *If it works with default HUD Profiles try importing the exported profiles and see if the problem returns.

If the problem is specific to those profiles please zip/attach the files you cut/pasted, and exported, to this support ticket email. Also export the original HUD profiles from HM2, if they originated there, and zip/attach those as well as the 4 files you cut/pasted to your desktop. Make sure you include screenshots of the HUD/problems and a detailed description of the problem, HUD Profile Name, etc.



no ideas?
no help?

I apologize for the delay in reply. We have been a lot busier than normal these past couple weeks so replies may be a bit slower until things slow down so we can get caught back up.

Please note that you will generally get faster support replies by emailing us directly, or by using our support site to create a support ticket if the support site did not resolve your issues - https://support.holdemmanager.com/, instead of posting on the forums. Our support ticket email volume is much higher than our forum traffic so the emails/tickets are monitored more frequently by more representatives than the lower traffic volume forums.