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Complex
10-23-2019, 01:07 PM
Hello,

I have a HM2 License Holdem and Omaha.
When I start HM3 and Login it says No Active Omaha/Holdem License.

But on my Profile it says I have a license.
163616

What am I doing wrong?

udbrky
10-23-2019, 03:29 PM
Did you purchase HM3 with your available upgrade credit? HM2 licenses do not work on HM3.

Please see this FAQ for our upgrade policy - https://support.holdemmanager.com/support/faqView/Holdem-Manager-3/144/Are-There-Upgrade-Credits-If-I-Am-Currently-An-HM2-User%3F

And this FAQ for the new HM3 Annual Support & Maintenance policies and pricing - https://support.holdemmanager.com/support/faqView/Holdem-Manager-3/264/Annual-Support-%26-Maintenance-Plans

Important: The Annual Support & Maintenance is FREE for the first year with the purchase or upgrade.

Complex
10-24-2019, 11:30 AM
Did you purchase HM3 with your available upgrade credit? HM2 licenses do not work on HM3.

Please see this FAQ for our upgrade policy - https://support.holdemmanager.com/support/faqView/Holdem-Manager-3/144/Are-There-Upgrade-Credits-If-I-Am-Currently-An-HM2-User%3F

And this FAQ for the new HM3 Annual Support & Maintenance policies and pricing - https://support.holdemmanager.com/support/faqView/Holdem-Manager-3/264/Annual-Support-%26-Maintenance-Plans

Important: The Annual Support & Maintenance is FREE for the first year with the purchase or upgrade.


No I didn't purchase HM3.

In the FAQ it says its free to upgrade if you purchased after 1st Januaray 2017
And the Omaha License has been purchased on 16th August 2017.

Maybe I understand something wrong if so then I apologize

udbrky
10-24-2019, 08:20 PM
No I didn't purchase HM3.

In the FAQ it says its free to upgrade if you purchased after 1st Januaray 2017
And the Omaha License has been purchased on 16th August 2017.

Maybe I understand something wrong if so then I apologize

It's a credit to upgrade. This is just like HM1 to HM2 was. You have to purchase the license using the credit. If you don't, you won't get the HM3 license. It won't work without the HM3 license on your account.