ACR Opponent Stats Resetting

[AZFinFan]

I have used Hole'em Manager II for some time now without issue.

However, about a week ago, my opponents hands started resetting with each table move. For instance, an individual I know I had more that 2,000 hands on, came to my table and showed 1 after the first hand. Now, everyone starts at 0 when we move to the same table.

To my knowledge, I have not reset any settings on the software.

Suggestions?

[udbrky]

There are some settings that can cause the HUD to show less hands, or to reset. Please make sure that these steps are followed to set the HUD to show all hands:

Make sure the HUD Settings > General Settings > Common Settings > [ ] 'Use session stats' is disabled. Also check the Table HUD Options to be sure it is set to All Hands and not Session Stats - http://hm2faq.holdemmanager.com/questions/2831/Table+HUD

- HUD Settings > HUD Filters should all be set to '2 to 10' and make sure that both check box options under Filter by limits are checked [x].

- HUD Settings > HUD Filters > Filter by date / numer of hands > 'Include hands newer than X months old' should be set to 120 and 'Use last X hands' should be set to 0.

- HUD Settings > Tournament Filters are all set to '1 to 81+'. Changing these filters to anything other than their default settings will make the HUD Stats change drastically based on the number of players at the table and/or their stack sizes in tournaments.

If that doesn't fix the issues, please reproduce the problem and attach a screen shot - https://support.microsoft.com/en-us/help/13776/windows-use-snipping-tool-to-capture-screenshots - showing the HUD, the Report for one of the selected players with the problems, and pictures of the HUD Filters and Tournament Filters and attach a log file as explained in this FAQ - http://hm2faq.holdemmanager.com/questions/1921/How+Do+I+Send+a+Log+File+to+Holdem+Manager+Support %3F

With all the above information we should be able to narrow down what is causing the issue. If all the information is not included we will need to email you again to request it.

[AZFinFan]

Apparently I did something that reset all to -0-, they are now accumulating again.




There are some settings that can cause the HUD to show less hands, or to reset. Please make sure that these steps are followed to set the HUD to show all hands:

Make sure the HUD Settings > General Settings > Common Settings > [ ] 'Use session stats' is disabled. Also check the Table HUD Options to be sure it is set to All Hands and not Session Stats - http://hm2faq.holdemmanager.com/questions/2831/Table+HUD

- HUD Settings > HUD Filters should all be set to '2 to 10' and make sure that both check box options under Filter by limits are checked [x].

- HUD Settings > HUD Filters > Filter by date / numer of hands > 'Include hands newer than X months old' should be set to 120 and 'Use last X hands' should be set to 0.

- HUD Settings > Tournament Filters are all set to '1 to 81+'. Changing these filters to anything other than their default settings will make the HUD Stats change drastically based on the number of players at the table and/or their stack sizes in tournaments.

If that doesn't fix the issues, please reproduce the problem and attach a screen shot - https://support.microsoft.com/en-us/help/13776/windows-use-snipping-tool-to-capture-screenshots - showing the HUD, the Report for one of the selected players with the problems, and pictures of the HUD Filters and Tournament Filters and attach a log file as explained in this FAQ - http://hm2faq.holdemmanager.com/questions/1921/How+Do+I+Send+a+Log+File+to+Holdem+Manager+Support %3F

With all the above information we should be able to narrow down what is causing the issue. If all the information is not included we will need to email you again to request it.