HEM 2 opens can see all past sessions then says cannot connect to Postgres database

[luckstr]

Been working fine. I did the update windows, turned of windows defender and firewalls off steps.


tried the start services and says error 5 can't connect to postgres

HEM 2 starts normal and opens like normal with stats and past sessions there then the error message pops up. Below the can't connect to postgres it says "connection string: server=etc.....

I'm extremely novice with computers .

Thank you.

[udbrky]

This is usually a firewall or windows update issue and the following guide gives a step by step guide:
http://hm2faq.holdemmanager.com/questions/1001/Can+not+Connect+%7B47%7D+Failed+to+Start+PostgreSQ L+

If you continue to have problems, please duplicate the issue and send us log files with a detailed description of what you were doing and what problems you were experiencing:
- Open Windows Event Viewer's (Control Panel - System & Security - Administrative Tools or Start - Search - 'Event Viewer') - Windows Logs - Applications.
- Check for any errors and send the information (Save All Events As...).
- Please send your \HM2Logs folder files as well - http://hm2faq.holdemmanager.com/questions/1921/How+Do+I+Send+a+Log+File+to+Holdem+Manager+Support %3F

When sending any files please zip them (right-click - send to - compressed folder) before attaching them to an email. If the attachment is larger than 10MB please upload them to a file hosting site like dropbox, then right-click - 'copy dropbox link' and paste the download link directly into the support ticket email. If you have any problems with dropbox try using filedropper.com

[luckstr]

So I have the files copied and on my desktop where do I send them?

[udbrky]

Follow the FAQ and create a ticket.

[luckstr]

can I just delete the whole thing and start over? This is all way above my head as far as computer knowledge goes?

[udbrky]

Where in the FAQ did you get stuck?

What is the exact message you get?

Does a new database work?

Try creating a new DataBase and import a small portion of your \HM2Archive so you can see if the problem exists in the new DB - http://hm2faq.holdemmanager.com/questions/3091/How+to+create+a+new+database+and+import+previously +played+hands

[luckstr]

I uninstalled then re-installed and it worked. thanks