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m4c4n4s
09-27-2018, 01:00 PM
Hello,

I canīt see my HUD I'm Partypoker. (waiting hands) and HM" doesīt recognise my tables.

I have the latest version.
I have party poker in English.
I save my hand history.

What could be the issue?

udbrky
09-27-2018, 07:12 PM
Please enable the Settings > Feature Logging > [x] 'HUDStats' and 'FastPoker' option and increase the Max number of log files option to 10 so old logs are saved with date/time stamps. You can also enable this before you launch HM2 from the Start Menu - http://hm2faq.holdemmanager.com/questions/2581/Feature+Logging#startmenu

Please reproduce the problem and:
- Attach a screen shot of the table/desktop
- Try to include the Active Sessions tab and/or Sessions Report that also includes your windows clock and poker client lobby clock in the screen shot
- Save a copy of the original Hand history for the table with the issue
- Close HM2 and attach your HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing - http://hm2faq.holdemmanager.com/questions/1921/How+Do+I+Send+a+Log+File+to+Holdem+Manager+Support %3F

With all the above information we should be able to narrow down what is causing the issue. If all the information is not included we will need to email you again to request it.

m4c4n4s
09-29-2018, 12:33 PM
Find attached my log files.

I donīt know how to attach the hands and reports.

udbrky
09-30-2018, 12:46 AM
That's a complete mess. You don't attach any of these files here. The instructions are to create a ticket and send them, not post here.