Hud won't show my stats neither on Pokerstars zoom PLO nor on the replayer of HM

[Cristaldo7]

Hi ,

I recently downloaded a new HUD . I imported it from HUD settings --> Import and everything seemed to work fine. I tested it on pokerstars and later on Holdem Manager replayer when I reviewd some session hands. The only problem is that my session stats won't appear as I play PLO Zoom . And the even bigger problem is that my stats won't appear not even on the replayer of Holdem Manager after I finish the live session. Its just blank.

What can I do to fix this please ?

[udbrky]

Please update to this version
http://www.holdemmanager.com/Downloads/Hm2AutoUpdate_8536.exe

If you continue to have problems, please reproduce the problem and zip/attach your HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing - Hold'Em Manager 2 FAQs - Poker Software :: How Do I Send a Log File to Holdem Manager Support? (http://hm2faq.holdemmanager.com/questions/1921/How+Do+I+Send+a+Log+File+to+Holdem+Manager+Support %3F)

[Cristaldo7]

Hi again ,

I updated to the version mentioned . The problem still remains . Could it be something specific from the settings that doesnt '' allow '' the Hud that I downloaded from a poker learning site to show my hero stats ? Because I tried changing ( from the right top corner of HM replayer ) to the default hud that I have been using before and my stats are then shown correctly. As soon as I change back to the hud downloaded my stats disappear . So I guess something malfunctions with the specific hud that I downloaded ?

[udbrky]

Did you send in a ticket with the logs and link to this thread?