Ipoker not importing a lot of hands

[Arise]

So, thats the problem, i play betfair skin and it simply don't import a lot of hands while i am playing.
Something is really messed up because i played around 20k hands and reports says im down 30k but i am even.
Reports says i made around 30k rake on that sample and thats just impossible.

Btw i am using 2.0.0.8454 version because of a converter i use for other site, maybe thats the problem?

Thanks

[udbrky]

Please update to this version
http://www.holdemmanager.com/Downloads/8486_Hm2AutoUpdate.exe


What Ipoker version is it? Go to Help - About to find this.

[Arise]

Please update to this version
http://www.holdemmanager.com/Downloads/8486_Hm2AutoUpdate.exe


What Ipoker version is it? Go to Help - About to find this.


I think its 17.9.6.2

[Arise]

I think its 17.9.6.2

[udbrky]

What does it show in the Help?

If you continue to have problems please zip and email the problem hand histories, with a link to this thread and your forum name, to us using the 'Contact Support (https://support.holdemmanager.com/support/product/1)' link.

All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM2Archive is in C:\HM2Archive by default, but you may have put it anywhere. The archive should be organized by \Month\DayOfMonth (example: D:\HM2Archive\2009\07\31) or if it was auto-imported with 7283+ it would be in \HM2Archive\SiteName\YYYY\MM\DD.* It is configured in the Site Setup - Auto Import Folders menu.

When sending any files please zip them (right-click > send to > compressed folder) before attaching them to an email. If the attachment is larger than 10MB please upload them to a file hosting site like dropbox, then 'copy public link' and paste the download link directly into the support ticket email.

[Arise]

I have already updated the holdem manager but problem continues, now i am sure its holdem manager problem because i imported some hands i played on another computer on another ipoker skin and look at the difference on the same 3089 hands.

https://gyazo.com/bda5a317e456339754b1547eb3fcccb0
https://gyazo.com/5468be8e666965ec9ee9cc684dbe99d9

[udbrky]

Did you create a ticket and send in the hands?

[Arise]

I just did !

Its #T319669

Thanks