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View Full Version : Issue with HUD moving around on BOSS network



Goatzen
11-19-2016, 04:06 PM
I'm really not sure on the problem I'm having, but a short search did not reveal the threads I want.

I'm having an issue with the HUD moving around any time someone leaves or joins the table, every once in a while randomly and If I click the hud to view stats (although not always)

Alias is set up on HEM, the hud seems to recognize who I am on table. Not sure what problem I'm having.

This problem occurred after reformatting.

Thanks for any help.

udbrky
11-20-2016, 03:14 AM
Please follow the instructions in the following FAQ and reply back with the answers to the 12 questions in that FAQ. Those answers should help us quickly identify your issue, skipping questions will just mean we have to ask again in the next email and will delay the resolution of the issue - Hold'Em Manager 2 FAQs - Poker Software :: What can be done if the HUD does not work? (http://hm2faq.holdemmanager.com/questions/1421/What+can+be+done+if+the+HUD+does+not+work%3F)

Please enable the Settings > Feature Logging > [x] 'HUDStats' and 'FastPoker' option and increase the Max number of log files option to 10 so old logs are saved with date/time stamps. You can also enable this before you launch HM2 from the Start Menu - Hold'Em Manager 2 FAQs - Poker Software :: Feature Logging (http://hm2faq.holdemmanager.com/questions/2581/Feature+Logging#startmenu)

Please reproduce the problem and:
- Attach a screen shot of the table/desktop
- Try to include the Active Sessions tab and/or Sessions Report that also includes your windows clock and poker client lobby clock in the screen shot
- Save a copy of the original Hand history for the table with the issue
- Close HM2 and attach your HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing - Hold'Em Manager 2 FAQs - Poker Software :: How Do I Send a Log File to Holdem Manager Support? (http://hm2faq.holdemmanager.com/questions/1921/How+Do+I+Send+a+Log+File+to+Holdem+Manager+Support %3F)

With all the above information we should be able to narrow down what is causing the issue. If all the information is not included we will need to email you again to request it.