View Full Version : We could not validate your license with the license server
KrazyIgnatz
10-24-2016, 06:23 PM
"The HUD cannot be displayed until the license problem is resolved."
I purchased the license, so why is this happening? Anyone else having the same problem?
I typed in my license over and over but get the same message every time.
udbrky
10-25-2016, 08:14 PM
This indicates that something is blocking the connection to our server.
This is most likely either an antivirus or firewall, or a proxy setting. Please see this FAQ to fix AV issues - Hold'Em Manager 2 FAQs - Poker Software :: Windows Firewall / Defender Problems (http://hm2faq.holdemmanager.com/questions/1052/Windows+Firewall+%7B47%7D+Defender+Problems#7881)
Please see this FAQ to alleviate any security bottlenecks - Hold'Em Manager 2 FAQs - Poker Software :: Set Correct Permissions on files and folders HM2 use (http://hm2faq.holdemmanager.com/questions/2561/Set+Correct+Permissions+on+files+and+folders+HM2+u se)
Even if you have not changed the Proxy settings, another program may have. Please see this FAQ for more information:
Hold'Em Manager 2 FAQs - Poker Software :: I Can Not Activate or Register Holdem Manager (http://hm2faq.holdemmanager.com/questions/881/I+Can+Not+Activate+or+Register+Holdem+Manager#prox y)
If you continue to have trouble, please follow the steps at the end of the FAQ to send a log file.
KrazyIgnatz
10-26-2016, 11:38 AM
That's it.
I am switching to a different tracker program.
udbrky
10-28-2016, 05:15 PM
If you continue to have trouble, we need to see the log files.
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