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margee1
09-22-2016, 10:30 AM
Hello,

is it possible that HM2 and the Poker Software run on different HDD´s or is HM2 not working properly?

My Problem:

I play on Party and Winning Net and the HH´s saved correctly but the HM2 only important some of the Hands and not all of them. I try manuell import also, but nothing changed.

Anyone had the same Problem and know a solutions?

Thanks and regards

udbrky
09-22-2016, 06:36 PM
You can set it up on different drives.

Please try to vacuum/analyze and reindex your database - Hold'Em Manager 2 FAQs - Poker Software :: Database Manager (Ribbon) (http://hm2faq.holdemmanager.com/questions/5/Database+Manager+%28Ribbon%29#maintenance)

If you continue to have problems, try the following:

Try creating a new DataBase and import a small portion of your \HM2Archive so you can see if the problem exists in the new DB - Hold'Em Manager 2 FAQs - Poker Software :: How to create a new database and import previously played hands (http://hm2faq.holdemmanager.com/questions/3091/How+to+create+a+new+database+and+import+previously +played+hands)

If the new database seems to work properly, it sounds like your database might be corrupt. Please continue to use the new database and import the rest of your hands using the steps above. This is why regular backups are a good idea. If your database becomes corrupt you can restore a backup and only have to import the most recent hands (that were played after the backup was created) and edit any tournament results if necessary. I recommend keeping at least the most recent 2 or 3 backups in case the most recent one does not restore properly you can try the previous backup.

Here is a FAQ explaining how to backup your database and all settings in one easy step - Hold'Em Manager 2 FAQs - Poker Software :: How does Backup and Restore Database, Settings and HUD configs work? (http://hm2faq.holdemmanager.com/questions/1471/How+does+Backup+and+Restore+Database%2C+Settings+a nd+HUD+configs+work%3F)

If you continue to have problems, please reproduce the problem and zip/attach your HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing - Hold'Em Manager 2 FAQs - Poker Software :: How Do I Send a Log File to Holdem Manager Support? (http://hm2faq.holdemmanager.com/questions/1921/How+Do+I+Send+a+Log+File+to+Holdem+Manager+Support %3F)

margee1
09-24-2016, 06:42 AM
hello,

i try all the things that you recommend but nothing change.

I try the vacuum/analyze and reindex the DB. Also I create a new DB and import a small portion of \HM2Archive but it shows the same result and the Hands are missing too.

Now I will send you the HM2Log Files hopefully you can find a solution.

Regards

netsrak
09-25-2016, 07:58 AM
Thanks for making us double work: http://forums.holdemmanager.com/german-forum/534296-hm2-importiert-nicht-alle-haende-von-partypoker.html

Please try 8449 as you are playing on Microgaming too.

margee1
09-26-2016, 10:52 AM
Sorry,

@ netsrak, i need definitly a solution of this problem so i try it on diffenrent ways.

I would try the 8449 Version later on Part Poker and will update here.

Regards

udbrky
09-26-2016, 07:44 PM
There's no reason to start multiple threads. Closing this now to keep things on one. 2 will just get messy.