Problem to launch the program

[callypso07]

Hi,

Sorry for my bad english.
For some days I can no longer start holdem manager 2

When I run it, it is blocked a few seconds on "loading configuration module" and then it opens a window "cannot connect to the postgreSQL database server
For two days I was forced to stop Avast for a few seconds to start the program.
Otherwise it would crash every time
What can i do now?
Thank you for your help.

Eric

[callypso07]

problem with avast.

I uninstalled Avast and it works again.
I installed avast and it does not work again
What to do? Change antivirus? which one?
Eric

[udbrky]

We recommend Microsoft Security Essentials and Kaspersky. Under no circumstances do we recommend running AVG.

[callypso07]

No way to use Avast anyway?

[udbrky]

It causes issues off and on, enough that we do not recommend it.

[callypso07]

Hello,
I uninstalled avast and tried kaspersky.
It worked a few days but today the same problem :
When I run it, it is blocked a few seconds on "loading configuration module" and then it opens a window "cannot connect to the postgreSQL database server"

I do not know what to do.
Thanks for your help.

[fozzy71]

This is usually a firewall or windows update issue and the following guide gives a step by step guide (http://hm2faq.holdemmanager.com/questions/1001/Can+not+Connect+%7B47%7D+Failed+to+Start+PostgreSQ L+).

If you get that solved: Try creating a new DataBase as the old one was likely damaged by avast and import a small portion of your \HM2Archive so you can see if the problem exists in the new DB - Hold'Em Manager 2 FAQs - Poker Software :: How to create a new database and import previously played hands (http://hm2faq.holdemmanager.com/questions/3091/How+to+create+a+new+database+and+import+previously +played+hands)

If you continue to have problems, please reproduce the problem and zip/attach your HM2Logs folder (http://hm2faq.holdemmanager.com/questions/1921/How+Do+I+Send+a+Log+File+to+Holdem+Manager+Support %3F) with a detailed description of what you were doing and what problems you were experiencing.

[silster]

same here with win10 and defender. postgress wont start. Start server gives error: System error 5 has occurred. Access denied"

[udbrky]

Run Command prompt as admin. Right-click the start button and the option is in that menu.

Type:

net user postgres postgrespass

If it continues to be an issue:

Uninstall PostgreSQL & try the following steps:

1) Run cmd.exe as Admin (Start > Search 'cmd' > Right-Click > Run As Admin)
2) in CMD window run (type the code then hit Enter key) following command:
net user postgres /del
3) Reboot PC
4) after reboot open cmd.exe again & run following commands:
net user postgres postgrespass /add
net localgroup Administrators postgres /add
net localgroup Users postgres /delete
runas /user:postgres cmd.exe

When it asks about password please input postgrespass & don`t worry if you don`t see any new symbols\inputs in cmd window. If you did all steps right then you should get new cmd window for postgres user.

5) Download PostgreSQL installer (http://get.enterprisedb.com/postgresql/postgresql-8.4.22-1-windows.exe) & move (copy/paste) it from the \Downloads folder to C:\
6) in new cmd window for postgres user run following commands:
cd c:\
start postgresql-8.4.22-1-windows.exe

[silster]

win10 updated itself and now import is working but hud not show up. very weird...

[udbrky]

Please enable the Settings > Feature Logging > [x] 'HUDStats' and 'FastPoker' option and increase the Max number of log files option to 10 so old logs are saved with date/time stamps. You can also enable this before you launch HM2 from the Start Menu - Hold'Em Manager 2 FAQs - Poker Software :: Feature Logging (http://hm2faq.holdemmanager.com/questions/2581/Feature+Logging#startmenu)

Please reproduce the problem and:
- Attach a screen shot of the table/desktop
- Try to include the Active Sessions tab and/or Sessions Report that also includes your windows clock and poker client lobby clock in the screen shot
- Save a copy of the original Hand history for the table with the issue
- Close HM2 and attach your HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing - Hold'Em Manager 2 FAQs - Poker Software :: How Do I Send a Log File to Holdem Manager Support? (http://hm2faq.holdemmanager.com/questions/1921/How+Do+I+Send+a+Log+File+to+Holdem+Manager+Support %3F)

With all the above information we should be able to narrow down what is causing the issue. If all the information is not included we will need to email you again to request it.